Appreciation. We’ve been talking a lot about Appreciation lately, but this time we’re focusing on customers instead of employees. This is just as vital to the success of your business. Did you know that almost 70% of the customers that you lose leave because they feel unappreciated? Fortunately, this is
The Help Resource area in your Jackrabbit system has been updated. When you click on Support when you’re logged in, you will still see the same three options that you had before for help, but now they offer more options to get you the type of help you want.
Easy answer: A feature called Time Clock that Jackrabbit offers to users of its system – for free. Mistakes Cost You! A 4 minute error each day on an employee’s time card could cost you thousands of dollars! Look at what that means – even if you have a few
Written by Patti Komara The last two weeks I emailed you 40 ideas for great customer service. This list makes a total of 60 ideas! I hope you got a few new customer service concepts to put into your gym. Some readers have emailed and asked me specifics on some of the ideas.
Written by Patti Komara 20 Great Customer Service Ideas-Volume 2 Last week I gave you 20 ideas. Here is the next 20! I received a lot of positive comments from the e-blast I sent last week. I hope all of you get ideas from this list, too. Look for the
Written by Patti Komara Here’s a short video clip for you on hiring teachers. Remember, if it doesn’t feel right in your gut, don’t hire them. It’s better to wait till a better candidate comes around and they will. As King of the Gymnastics World, Jeff Metzger says, “It’s better
No business is too small to have an Employee Handbook. If you have employees – regardless of the number – you should set up rules and policies for guidance. When your organization is small is actually a good time to establish this guide because it will serve you well as
Welcome to the first Spotlight Sunday post. Each Sunday, we will showcase one of our amazing customers. Hear the different stories and reasons why Jackrabbit was the best software for their business! Business Profile: 2 locations, 1500 students, 56 instructors Randy Sikora, Owner www.twistergymnastics.com Randy’s Challenge: American Twisters Gymnastics was
“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.” -Anne M Mulcahy Being a school or studio owner can be the greatest job in
3 Good Habits to Develop in Jackrabbit Before Starting a New Session or Group of Classes and Closing Out an Old Session or Group of Classes. As a new season and new sessions roll around, you may have several things that you need to do in Jackrabbit but you are