Welcome to the first Spotlight Sunday post. Each Sunday, we will showcase one of our amazing customers. Hear the different stories and reasons why Jackrabbit was the best software for their business!
Business Profile:
2 locations, 1500 students, 56 instructors
Randy Sikora, Owner
www.twistergymnastics.com
Randy’s Challenge:
American Twisters Gymnastics was having speed and functionality issues with their previous class management software. The issues were consistent and significant enough to impact the level of services that Randy felt his staff could provide to customers and signaled to him that he should look for a more robust and reliable system.
The Solution:
Randy had one concern as he moved his facilities’ system to a new platform: Customer support. He found no central support phone number on Jackrabbit’s website and didn’t think customer support would be as accessible as his team would require without phone in capability. Randy was delighted with Twisters’ rapid and smooth migration to Jackrabbit. He found Jackrabbit’s customer support to be world class. The system is built to be easy to implement and set up is intuitive and straight forward. Customer support worked alongside the Twisters team through the entire process. On-going customer support is responsive and effective in making sure that the Twisters system is working perfectly for them.
Jackrabbit’s usability impressed the Twisters team from the beginning. They found functionality robust and information easy to navigate when answering customer questions. Randy believes automatic billing edges out online registration, customized reporting and the sheer speed of the system in providing the greatest advantage in savings of staff time and money. But, he admits, that it is hard to tell because of how much more effectively their offices operate across the boards.
“After using another online class management system for several years, we switched to Jackrabbit. Its speed and information packed screens make it a perfect fit for our needs. The excellent responsiveness from Jackrabbit’s support team helped us to feel comfortable in making the change and in becoming proficient with our new system. Making the switch was one of the best decisions we’ve made for improving the way we manage and grow our business.” –Randy Sikora
Jackrabbit’s Value:
-The speed and robustness of the system give users accurate and complete information at their moment of need.
-The system is geared for easy movement between features and data categories.
-Customer support is excellent. Using email enables support to quickly determine the need at hand and the best way to provide answers.
-Automatic billing saves significant time and money and gives customers a convenience option that they like
