Jackrabbit offers everything gyms and swim schools need to operate and grow. Here are just some of the reasons why more than 5000 customers love using the all-in-one, online software solution.
- We give you help when you need it. Your work hours aren’t 9 to 5, Monday through Friday so your need for help doesn’t always happen then either. We understand this, so we’re available to you when it fits your schedule. Whether you’re processing payments for the first time or setting your online registration up for the first time, your Jackrabbit support team is there for you with quick responses that will help you get your work done.
One thing is for sure, we not only want you to get our help when you need it, but we also want you to do it in the way that makes you most comfortable. For those reasons, we offer support using the fastest possible method – a Support Button available on every screen of your Jackrabbit software. Regardless of where you are working in Jackrabbit, you can click the button and get help. Submit a ticket, chat or schedule a phone call with our support team. We’re available to you and eager to help you with whatever software issue is challenging you.
“The Support Button really works. At the rare point that we do get stuck, we click and describe our challenge. We’ve never waited more than 20 minutes and our responses are well-thought out and effective. Every support team member we’ve come in contact with has been kind, accurate and welcoming – which is a real comfort if you’re frustrated with something you’re trying to do.” Melissa Hawrylyshyn, East York Gymnastics Club
“Support is amazing. We usually hear back from them within an hour – even when asking questions at 9pm at night! And the information that we get back is incredibly concise and gives us details that help us beyond just the basics of our questions.” Shiloh Hurst, Kings Swim Academy
- We help you give your parents what they need.Your organizations’ parents are pretty needy and reach out to you for everything from simple questions to convenient ways to pay. We make it possible for you to eliminate the calls, the emails, the interruptions to your day with the Customer Portal. 365/24/7 access to accounts, calendars, class listings and schedules, pictures and videos – everything parents want from you.
The Customer Portal is one of the most powerful of the Jackrabbit components because it helps you make you organization’s parents very happy. You can be 365/24/7 with no extra staffing or hours by offering secure processes and information to parents. They have convenience and you eliminate data entry and manual payment processing from your to-do list!
“Jackrabbit’s Portal and Online Registration have made a big difference with parents. They control their own information and their own destinies because we give them the tools to manage their accounts at the best time and from the best place for them. That is a real differentiator.” Kyle Grussmeyer, All Star Legacy
“Jackrabbit’s Online Registration and Customer Portal totally transform the way parents do business with your school and eliminate the drudgery of entering data and processing payments by hand.” Buffy Folise, Chicago Swim School
- You always know where your money is.Who has paid tuition and who hasn’t? Are more checks in the mail? Whose credit card was declined? Jackrabbit makes it possible for you to eliminate inefficient payment methods and collections and to simply get your money quickly. With Jackrabbit, you always know how much you’ve collected and any issues payments have encountered.
The Executive Dashboard gives users a window into the areas of their business that are most important to them. Owners may want different data than office managers and office managers may want to see something different than instructors. For these very reasons, we’ve made the dashboard customizable to the needs and desires of the person who is logged in.
“Jackrabbit’s Dashboard gives me a quick glance into the most important details of my business so I can stay in touch with daily wins and challenges. It also opens the window into class details and this is very important in knowing what is really going on with students and instructors.” Wilma Lee, 4Cats South Burnaby
“Jackrabbit’s Dashboard gives me the information I need in one screen, providing a clear picture of where my focus should be.” Ben Fox, Bart Conner Gymnastics
- We’ve always put you first. From the very beginning, we built our software around what you need by asking, listening and doing. We constantly enhance our software, putting more than 200 per year in place based on your requests and challenges you share with us. We always work toward a higher level of excellence so that you can efficiently operate and effortlessly grow. It is truly all about you.
The Send Idea button is proof that you’re priority one. This is a key part of the Jackrabbit software development plan because it is critical to how we learn what you need, what concerns you and http://www.jackrabbitclass.com/the-power-of-the-send-idea-button/what makes you happy.
“Jackrabbit listens and cares about its customers. The consistent flow of software enhancements that improve function, usability and accuracy gives us confidence that jackrabbit will not only be able to meet our future needs but will help educate and inspire us to grow the club. It’s also refreshing to note that these enhancements are most often initiated by us – the user – through the use of their SUBMIT IDEA button. It simply feels like we are part of a team – not just a customer.” Melissa Hawrylyshyn, East York Gymnastics Club
“Jackrabbit’s open attitude toward user input on development is refreshing! Through the Submit Idea button, we know that we’re putting our ideas directly in front of those who create new features and enhancements. We usually quickly hear back that our idea is on the development schedule. ” JR & Kelley Zeringue, ACE All Stars Gadsden
- We give you training anytime you need it. From the time you become a Jackrabbit user until you’re a “seasoned” one, we have training for you! When you’re setting up critical components, having guides can be a tremendous comfort. When you’re brushing up on features you haven’t used in a while, videos help you brush up on the details. When you’re setting up online registration on your website or in your parent portal, step-by-step instructions can save your sanity. It’s obvious from these examples, that training is crucial. We believe good training is important in helping you to become proficient and happy with our software!
We make our training even better by providing it to you in multiple ways: getting started tools, online help and guides, subject specific videos, online interactive training, in-person training sessions, and annual user conferences for East and West Coast users.
“Training is great to help us use Jackrabbit more efficiently. The opportunity to sit with other users, ask questions, and bounce ideas around the room is invaluable. The hands-on approach of the training was well worth the cost.” Grace Gorham, Cullman Gymnastics and Cheer Academy
- You can trust us. We don’t just want your trust, we’re willing to earn it. And we believe you can have confidence in us:
- To protect and secure your data.
- To run your processes efficiently and accurately.
- To keep your systems up and running with 99.99% up time.
- To maintain the highest quality of services and integrity of business practices.
- To be here years from now.
We take pride in the quality, security and reliability of our system. We keep our systems (and your data) in the same data center where banks and major global corporations store their systems and data. Because of this, we can promise you the highest uptime percentages not only in our industry but among all technology solutions. Our development staff believes in excellence and reliability so we use the highest development standards and test, test, test, test.
Summed up, this means that we take the high road in business and development practices to ensure that you have the best software and a trustworthy partner for today and for the long term.
“Being with Jackrabbit from its beginning stages has – in itself – been a benefit to us. We have seen the system mature and that gives us a very intimate understanding of its inner workings. Several components of the system have been business-changing for us along the way and that is how we know that the company keeps our best interest top-of-mind. They continuously seek out and provide ‘that next thing’ that we need to keep our business humming.” Scott Davis, eNeRGy Kidz-North Raleigh Gymnastics
“Jackrabbit has renewed our confidence in our operations. We don’t worry about downtime or outages because they just don’t happen with Jackrabbit and we have support resources that we can depend on.” Jeff Lulla, Fun & Fit Gymnastics
There is no doubt that there are more reasons that Jackrabbit is #1, but we think this list covers the most important ones. To learn more, click here.