Communicating with customers who have not updated policies

How to Contact Families Who Haven’t Agreed to Your New Policies

Keeping your policies up-to-date at your swim school, gym, dance studio, or youth activity center is a pretty big deal. They are a great way to remind parents of expectations when it comes to absences, makeups, tuition, late fees, dress code, and much more!

Whether it’s simply time for summer camps or you’ve made changes to your policies since your last session, it’s important to make sure you have an updated agreement on file for each family. Class management software not only makes it easy to require agreement to policies that are related to their child’s enrollment, but it also makes it easy to mass communicate with families regarding policy agreement status.

How to manage and customize policies with Jackrabbit Class

Earlier this year, Jackrabbit enhanced the way policies are managed. This feature update, what we call Multiple Policies, gives you more flexibility to customize your policies by creating groups that can be assigned to a specific class type, session, or level.

With this functionality, you can keep policies and groups specific to the class(es) a student is enrolling in without additional work. Communication of expectations to parents is more streamlined, eliminating possible confusion. Talk about a win-win for everyone!

Ready to start setting up your policies and policy groups in Jackrabbit? (—>Watch our quick overview video now)

Requiring agreement or reagreement to existing policies, even when updates aren’t made, just got easier with a few clicks!

How to contact families who haven’t agreed to your new policies

Once you’ve got your policies and policy groups set up and assigned to applicable classes, it’s important to keep a pulse on families that haven’t yet agreed to your new policies. Follow the 5 steps below to segment the group of families you want to send an email, text or push notification to remind them to agree to policies.

manage and customize policies with jackrabbit class

 

Related Articles

How to update your policies in Jackrabbit

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How to keep in touch with your student’s parents

What’s new in 2022: the latest Jackrabbit Class enhancements

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