Anthony Williams of The Tumble Gym recently shared what he believes to be critical to your staff retention. He believes in communicating, collaborating and celebrating and we agree!
There are several – well, we’re giving you 5 – action items that you can put in place in your center to ensure that your staff (comes back) stays with you.
Doesn’t that sound amazing? And what is even more amazing? We’re also providing you with a few approaches to accomplishing these action items!
5 action items for making sure your staff stays with you
1. Making time for your staff
The biggest mistake ever is always being busy when employees need you. Show them you’re interested in them and that will help them to be successful and happy. With today’s situation, you may not be face-to-face doing this, but that doesn’t mean making time for each employee can’t happen.
What are some approaches to making time for your staff?
- Waste a moment with them – zoom parties, online chat, phone calls
- Teach in teachable moments – are you having online meetings
- Help them shine – recognize them online (social media or meetings) or send a hand-written note
- Talk about their career – zoom meetings, phone calls
- Provide help when they ask for it – and be all in
- Check-in when something’s wrong – don’t just cover the good news but dig for issues, frustrations to get clarity for all
2. Communicating with your staff
Use the tools the Internet has to offer – plus old school ones. Chat or text is more interactive than email. Phone calls, Zoom meetings, and hangouts are as close as we can get to being face-to-face right now. And, especially now when everyone is isolated, old school hand-written notes are comforting.
An option for tools the Internet has to offer is cloud-based class management software. Jackrabbit is the most feature-rich, robust of these tools that can help you stay engaged with your staff – whether they’re in your center or they’re at home.
What are some approaches to having great communication?
- Be clear, concise and consistent
- Be the facilitator and set the tone
- Use multiple channels
- Notify them before others
- Talk the talk and walk the walk
- Measure its effectiveness
3. Showing how much you appreciate your staff
This is good on those special days like employee appreciation day but even better when it’s a spontaneous response to the small details that make a difference. It’s more commonly considered that each of these approaches are tried in person, however, there is nothing that makes face-to-face a requirement.
What are some approaches to showing staff how much you appreciate them?
- Let employees give and receive ‘props’
- Give employees real choice and real voice
- Express your gratitude on social media
- Give individual and team awards
- Offer fitness opportunities and extra time off
- Encourage their feedback
4. Celebrating the big things and little things
Don’t be shy about celebrating your staff and celebrating with them. While you’re working individually during the COVID-19 isolation orders, it’s more important than ever to make sure your staff still feels they’re part of a team.
What are some approaches to celebrating your employees?
- Celebrate everything with official and unofficial parties – have online parties with zoom
- Cheers from peers – use social media to offer your entire staff a platform for praising and inspiring their teammates
- Ask your employees what they would like – make them part of the decision process
- Track team wins – bolsters confidence
- Encourage breaks – otherwise known as sanity breaks for a good reason
- Set an example of positive energy – the Debbie downer disposition is contagious
5. Helping your staff improve their skills
Share options for how you can provide your staff with professional development. Show them that you’re invested in them!
What are some approaches to providing professional development?
- Provide feedback in real-time, not just during annual reviews – use annual reviews for goal setting and accomplishment recap
- Use a Training System – achieve consistency in each staff member’s knowledge base
- Encourage mentoring and coaching – learning from and helping each other produces amazing results
- Define a career path and soft skills for each staff member – each staff member benefits from having ways to grow
- Implement cross-departmental training programs – staff members are better able to help each other
- Give rewards that are career based – this contributes to staff members’ opportunities to grow
Not many things can give you more comfort than believing that you can always have your full-staff onboard. And just as you look to effective ways to retain your students (and their families), you should be looking at ways to maintain your staff retention. By putting our 5 action items into place at your center, you have a great chance of ensuring their loyalty.