15 Body Language Blunders
Doesn’t matter if you’re talking to a parent, staff member, or child, they read your body language. This is from LinkedIn Pulse Newsletter and just makes a lot of sense: Leaning back too much — you come off lazy or arrogant. Leaning forward — can seem aggressive. Aim for a neutral posture. Breaking eye contact […]
Raising Prices: When is the Time Right?
Here are some tips that we’ve done our own proof of effectiveness on in the Patti’s All American gym. Your parents can make some comments that definitely get you thinking but don’t react to their comments. Do your own research and do the right thing for your business. Note Patti’s advice on how to drive […]
Wheel of Fortune is a Hit
This might not be a new idea but it’s one we are using again and really like. At my gym kids have a chance to win fun prizes. They can spin the wheel if they join a 2nd class, for their birthday, when they achieve a new skill, and if they’re new to my gym. […]
10 Things To Do For Your Customers the First Day of Classes This Year
It is very important for your families to have a great experience on their first day of class because it sets the tone for the rest of the season’s classes! Here are ten things that you can do that help to ensure that your families get off on the right foot on their first day! […]
20 Ideas for Great Customer Service Volume 3
The last two weeks I emailed you 40 ideas for great customer service. This list makes a total of 60 ideas! I hope you got a few new customer service concepts to put into your gym. Some readers have emailed and asked me specifics on some of the ideas. All the ideas are discussed in detail in DVD […]
20 Great Customer Service Ideas – Vol II.
20 Great Customer Service Ideas-Volume 2 Last week I gave you 20 ideas. Here is the next 20! I received a lot of positive comments from the e-blast I sent last week. I hope all of you get ideas from this list, too. Look for the final 20 ideas in your inbox next Tuesday. Have a […]
15 Attributes to Look for When Hiring Gymnastics Instructors
Here’s a short video clip for you on hiring teachers. Remember, if it doesn’t feel right in your gut, don’t hire them. It’s better to wait till a better candidate comes around and they will. As King of the Gymnastics World, Jeff Metzger says, “It’s better to be short staffed than poorly staffed”. I tell […]
Patti’s Loyalty Card Program
Reward your customers with the opportunity to earn loyalty “prizes”! Every customer receives our new Loyalty Card… one card per child with two ways to win. First way to win: [There are nine boxes and each box says something different.] 1. Like us on Facebook 2. Enroll in two swim classes 3. Take a private lesson […]
Six Things I Know For Sure About Having a Successful Business
These six points have helped me drive business success. They may sound like common sense but each point has proved to be important in capturing every opportunity to make Patti’s All-American Gymnastics thrive. 1. Surround yourself with good people who share your passion. Every staff member needs to understand their importance to the bottom line […]
