Customers love our software
Kelly Gaines, Charlotte Aquatics
“Every concern that I had vanished after trying the system out. That’s what is great about the free trial that Jackrabbit offers. It’s your data set up like you would really use it. After our ‘test,’ I knew that putting online registration in place for our school would be a game-changer for our operations. Regardless of where I am or what time registration opens, I know how enrollment is going from the alerts that I see in my Inbox. I don’t have to have to be immersed in the process to be in the know.”
John Kirk, Little Otter Swim School
“Having the functionality for a parent to look at the website or customer portal allows us to have more time with customers instead of entering data.”
Cindy Tonnesen, Swim Kids
“We see registrations coming in at all hours and we are proud to be able to offer our customers this 24/7 service.”
Karen King, United States Swim Academy
“It’s made me so much better as an owner because I can see happening on a day-to-day basis.”
Anne Petersen, California Sports Center
“Having 9 different physical locations in four different cities, we were constantly on the road. In order to look at someone’s database, I had to drive to their site or ask for a backup. I haven’t found an issue yet that I was able to resolve, on the spot, using my access to other sites’ information. Now it’s all together and I think that is one of the reasons we’ve been able to grow like we have over the last few years.”
Customer Success Stories
“Although we’re not new users, we still have our ‘A Ha’ moments with the software – just because of the nature of the system. It has helped us to systemize and standardize things as we’re planning to add more locations. We believe Jackrabbit will make this much easier.”
“Every concern that I had vanished after trying the system out. That’s what is great about the free trial that Jackrabbit offers. It’s your data set up like you would really use it. After our ‘test,’ I knew that putting online registration in place for our school would be a game-changer for our operations.”
“Who Jackrabbit is is the glue that inspires me to stick with Jackrabbit. Being personable, responsive, and genuine is part of Jackrabbit DNA and that is exactly who Swim Mac Carolina is. Working from common values is important to us and means that we are partners in providing the best possible experience for our families.”
“Thank goodness that Jackrabbit does what it does because we wouldn’t be able to offer a flexible work environment without it. Jackrabbit has also been able to grow along with us as the franchise model was adopted. It really is a huge advantage in the franchise situation.”
“Jackrabbit provides several features and processes that boost the professionalism of our school to our staff and to our parents. We all have greater confidence in the accuracy and the security of the information in the system. And that is a great feeling to have as an owner!”
“Jackrabbit helps us keep up with so many things. The enrollment reports give us details about which classes we need to fill and revenue charts help us understand exactly where we’re making money.”
Benefits of Online Registration for Your Swim School, Part 1
If you’ve read through the how-to posts in our blog, you probably have a pretty good idea of what it will take to set up online registration for your swim school. But is it really worth re-learning how to perform this necessary task? Manual registration has probably been kind of a pain for you, but at least you know exactly what to expect. However, many small business owners and managers like you have found online registration an absolute game changer! If you’re not yet convinced it will be worth your while to switch, read on! We’re sure you’ll be convinced that implementing online registration will be completely revolutionary for your swim school.
Benefit 1: Accuracy
We want you to hear from actual Jackrabbit users about how helpful online registration is — starting with Jenn Buckton of Turning Pointe Academy of Dance. She describes a huge advantage she’s observed: “Online registration makes the process a one and done event. Parents enter all information so completeness and accuracy of their information is in their hands — not in the hands of our staff.”
Another way that online registration aids in accuracy has to do with real-time updates. Since registrations automatically show up in the class lists, no one will need to worry about over-booked classes and trying to figure out which registrations were in first. Nor will you have to deal with the frustrations of parents who find out, days after registration has been closed, that their children didn’t make it into the classes they desired.
Benefit 2: Simplicity
From a management perspective, online registration is a definite win because, well, there are fewer details to manage! This, of course, ties into one way that online registration will save you and your staff members time due to online registration simplifying the entire registration process. Imagine — no more need for color-coded forms or intricate checklists or filing systems. Instead of shuffling paperwork and attempting to correctly input information from hand-written forms coming in from a variety of directions, the process becomes streamlined — nevermind more environmentally conscious (you’re welcome, trees!).
Benefit 3: Time Savings
How much time are we talking about saving here? Certainly figuring out the online registration process and explaining it to staff members and your swim school parents will take some time, too. Well, one Jackrabbit user, Turning Pointe Dance Academy, actually tracked the amount of time their staff members saved. Before making the switch, staff members had to process registrations for 2 weeks, working 5 to 7 hours per day. Now, they report that the entire process takes only 2 hours! Thanks to automated processes, their staff now enjoys multiple weeks free from registration-related headaches, during which they can instead focus on other, more worthwhile tasks.
Another Jackrabbit user, Kelly Gaines of Charlotte Aquatics, reports that what was once “a 144-hour effort that consumed three employees’ time” was easily cut in half. In addition, “improvement in customer service and parental happiness during the registration process is phenomenal.”
What other benefits can you expect from switching to online registration? Continue reading with Part 2 below to find out.
Benefits of Online Registration for Your Swim School, Part 2
Accuracy, simplicity, and time savings — are those some perks you could use a little more of? Especially when it comes to managing your swim school’s registration process, those characteristics are often lacking. However, by switching to online registration using Jackrabbit’s robust cloud-based system, your swim school can experience those advantages — and more!
Benefit 4: Appreciation from Parents
The first 3 benefits we cited, in Part 1 above, directly relate to you and your staff. You might be sold on those ideals but wonder if parents will mind doing the work for you! Trust us: They won’t mind at all. In fact, multiple Jackrabbit users who have made the switch from old school registration to Jackrabbit’s online system report that not only do parents not complain — they actually appreciate it! A huge factor is that parents no longer have to fit attending in-person registration into their already busy schedules.
In addition, many parents are used to doing business online anyway and expect to be able to do just about everything conveniently from their smart phones or other mobile devices. Today, we’re all used to instant gratification, too; we aren’t used to having to wait for anything. After entering contact and payment information, with a few clicks parents can have their children registered for swimming classes and then within seconds receive an automated e-mail confirmation.
Benefit 5: Additional Forms and Options
If you have updated policies or waivers that need to be signed or acknowledged, that used to mean extra paperwork — along with extra time and effort from parents as well as staff members. Now those additional forms can be readily integrated into the online registration process and easily tracked within Jackrabbit.
The Jackrabbit registration platform is also robust enough to allow for unique situations such as online events and permission slips for teens, who might attend swim school classes or competitions without their parents. When it comes to processing payments, discounts and prorating can be easily personalized to meet your swim school’s needs.
Benefit 6: Publicity and Professionalism
We get it: you’re always willing to share information about your swim school with anyone who asks. But let’s face it: many people won’t take the initiative to ask. That makes it important to put out as much detailed information as possible online. Jackrabbit makes that easy, and parents are free to compare their options without feeling the pressure of personal interaction. Long-time swim school families will also appreciate the transparency of the process, along with the increased professionalism and accessibility it offers.
We do want to forewarn you, though: once you make the switch to Jackrabbit’s online registration system, you will never, ever want to go back to doing it the old way.
How Jackrabbit Class Management Software Can Help You Manage Your Swim School Staff
Your swim school reflects your passion for swimming and your love for your students — that’s why you started it, right?! But perhaps like many swim school owners and managers, as your student list has grown, so has your administrative needs, such as managing your growing swim school staff. Jackrabbit Class Management Software can definitely help you more simply and professionally manage your staff. Not only will taking this step reduce the time and energy you need to spend on that aspect of managing your swim school, but it can also lead to higher enrollment and revenue. Two key ways that Jackrabbit software can help with staff management have to do with scheduling and communication.
Scheduling with Jackrabbit
We’re guessing that creating schedules is not something you get excited about. Of course, you know that your swim school requires you to take that important task seriously. So you ask staff members to let you know their availability and preferences and collect that information in various ways — from off-handed remarks you try to remember later and write down on a scrap of paper on your desk to text and e-mail messages. You try to compile them all together, all the while knowing that you’re bound to be missing something. Draft 1 goes out and comes back, requiring more shifting. There’s a good reason you don’t enjoy this task!
Well, Jackrabbit Class Management simplifies the process by allowing staff members to mark their availability and submit any scheduling requests through the staff portal. Now you can view all schedule-related information at once, as you plan ahead. Just a click of the mouse, and you can view previous schedules, enrollment information, and more, giving you access to everything you need to create your new swim school schedule. And once it’s created, all staff members will be able to see it in real time, allowing for a far more streamlined process. Once it’s ready, you can allow the new schedule to be accessible to swim school parents, too.
Communication with Jackrabbit
Just like the scenario presented above regarding scheduling, Jackrabbit can transform your swim school’s staff communication. No more posting important announcements and simply hoping all staff members see them; no more sending out e-mails, hoping people check their personal accounts regularly. Instead, when you send communications through Jackrabbit, you ensure that your staff members will see them because they will have to log in anyway in order to post hours whenever they work. Immediately upon logging into the Jackrabbit Staff Portal, they will view important announcements on their Dashboard.
But when it comes to communication, Jackrabbit won’t just help with communication between management and staff; it will also allow for improved communication among staff members and between staff members and swim school parents. Not only is communicating through Jackrabbit easier to track, but it also helps ensure that everyone has updated contact information which can be accessible 24/7 from anywhere you or a staff member is located as long as you have internet access.
Human Resources Tips for Swim Schools: Hiring Quality Staff Members
Your swim school requires you, as the director, to wear plenty of hats. One of those is that of supervising your staff. Of course, that task becomes especially burdensome when you have to deal with staffing changes. Having to hire new instructors — and dealing with the mayhem that can occur in the frustrating “mean time” — isn’t something you want to have to do more often than you absolutely need to. Typically, there are specific reasons that some employers deal with perpetually high turnover rates. If that issue is plaguing your swim school, the good news is that you can take steps to change it. One of those steps is to be intentional during the hiring process. Instead of hiring a new staff member quickly, it will pay off to take time to make sure you’ve found the right person for the position — and your swim school in general.
Find Suitable Candidates
Of course, your swim school staff members need to have great swimming and teaching skills. But those aren’t the only characteristics you’re looking for in prospective new staff members, are they? (After all, they aren’t the only expectations you have for current staff members.) Just as important as those traits may be, character qualities and positive attitudes will also help determine the suitability of a candidate. You want to make sure that any individuals you allow to join your team have the same goals and priorities that you desire for your swim school.
To make sure you attract the kind of all-around quality candidates you desire to add to your team, make sure the job description you post is extremely specific — regarding both skill sets and soft skills like communication and reliability.
Screen Applicants Carefully
The interview process is extremely important. Once you’ve sifted through applications or resumes from several qualified applicants, the goal of interviewing them is to help discern whether the individuals are truly qualified and would truly be great additions to your current swim school staff. Be sure to ask open-ended questions and listen carefully for the kinds of character quality and personality clues which your applicant offers. Feel free to ask about various experiences listed on the resume as well as examples of the candidate’s exemplifying personal traits that your ideal candidate would embody.
During the interview process, you could also include case studies or even role playing, allowing you to see your potential new employee doing what he or she does best. (Of course, if you intend for applicants to demonstrate swimming skills, you’ll want to make sure they know that ahead of time so they can come prepared.)
When you make sure that the individuals you add to your swim school staff will contribute to all your goals for the future, you’ll be making a wise choice that will positively impact your existing staff, your own sanity, and your swim school at large.
Jackrabbit Technologies surpasses 6,000 client milestone
We now have 6,000(+) clients, a major milestone that translates into more than 12,000 schools, in all 50 states and 28 countries.
Jackrabbit Class user reviews
Capterra is an online directory of business software and vendors, and we made the list! See what other owners and teachers think about us or share your own story.
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