Consider the last time you brought a new piece of technology home or to work. You were probably so excited to get started with it until you actually began the process of getting it up and running and then you found yourself overwhelmed and maybe a little frustrated.
Not only do you feel lost but sometimes there’s not even an easy way to find the help you need, contact a service or support center or even wrap your head around the easiest way to get started.
At some point, we have all been there! Here at Jackrabbit Class, we take the support of our clients seriously. I mean, without you there is no us.
10 ways Jackrabbit’s Unlimited Support works at being the best
So, what’s the magic formula? There isn’t one! However, our clients have told us what they find special about the unlimited customer support Jackrabbit Class offers.
1. No extra cost for support
Jackrabbit’s support resources are part of your monthly subscription. In other words, the support is free and who doesn’t love free-99?
The all-inclusive support package includes help center, help videos, webinars, and contacting our team via email, live chat, or phone support.
2. Reliable support team
Knowing front-line support is a team of 12, focused on helping our clients is a great feeling. Support questions submitted via email creates a ticket and those are guaranteed to be answered within 2 hours but most often, the answer comes much quicker. Depending on the time of day, the volume, or complexity of your question, a client could receive an answer in 20 minutes.
With the tools the support team has to assist our clients in accomplishing their goals or research something unique, they are at the ready to dive in!
3. Invested in our clients
In other words, our support team cares! Whether on a live chat, answering a support ticket, or working through something over the phone, they learn about each of our client’s businesses. Each business is unique and in order to help clients reach their goals, we have to be all in!
As a simple and kind gesture, the support team sends handwritten notes to clients they have engaged with. And who doesn’t like to receive an unexpected note in the mail?
4. Easily accessible
Jackrabbit’s clients are sprinkled across 36 different countries around the world. While our employees cover 4 different time zones, having support resources easily accessible is an absolute must!
Jackrabbit support is available from 8:00 am – 8:00 pm EST Monday through Friday, our clients can reach us through whichever channel works best for them – whether it is email, live chat, or a scheduled phone call. In addition, our help center and help videos are available directly in the app so you don’t have to go on a never-ending search.
5. Friendly and fun
Jackrabbit’s support team embodies the company’s core value of connecting with others. They are connecting with clients all day! But, they don’t take that lightly.
The support reps are upbeat and fun. They even include a fun personal fact in their signature line. For example, Melissa is a Software Support Representative & Mad about Movies. Sounds like my kind of girl!
6. Not a one-size fits all
Jackrabbit’s support team really get to know our clients and share in their small and big victories. We understand that each business is unique and with the customizable aspect of Jackrabbit, no two businesses run the same.
When responding to clients, our team members will create a personalized screencast, demonstrating the steps in the client’s app – just for them. Doesn’t get much better than that!
7. Something for everyone
Piggybacking on not being a one-size fits all support system, we understand that everyone (just like the businesses you run) is different. That is why we have something for everyone.
- Are you a DIY-er? Use our self-serve Jackrabbit Training System.
- Are you a visual learner? Check out our help videos or webinars.
- Do you prefer to just give it a college try? Follow the steps in our Help Center.
- Do you want to talk it out with someone? Schedule a call with us.
The list goes on!
8. Easy-to-follow instructions
For our clients that are go-getters, we have a very comprehensive help center full of just about anything you could possibly want to know about Jackrabbit. Our dedicated help center writers are constantly updating information based on recent enhancements to the software to make sure our clients get what they need.
From step-by-step instructions to complete a task to help videos included within the page, you can follow along at your convenience!
9. Subject Matter Experts
Because it is nearly impossible for each person to know everything, Jackrabbit has subject matter experts for features within the app – think ePayments, online integration, skills, etc. The support team works together to get questions to the right expert when needed.
But, we also have some support reps with a background in being connected to a youth activity center. From dance moms, to swim coaches, to office staff at a gym – they know exactly what our client’s needs are!
10. Promote a sense of community
Back to those company core values, Jackrabbit is all about connecting with others and as I mentioned, the support team does it well. We consider our clients to be part of our family here.
Jackrabbit has a special Facebook group for Jackrabbit users and while we monitor and moderate the group, our clients feel that sense of community to network and connect with each other.
In addition to getting help from people in your shoes, we use this forum to inform our clients of new enhancements, available webinars, upcoming trainings, business tips and much more!
Using a powerful software program everyday is one thing. But, having access to great support resources is definitely icing on the cake!
Thinking about giving Jackrabbit Class a spin? Sign up for a live demo with one of our Product Coaches to see if Jackrabbit Class is the right fit for you!