Frequently Asked Questions
We have a Setup Guide, Help Center and videos to assist you with your initial set up. You will be assigned a Coach to work with through your set up steps towards the path to success.
Our Imports team can help bring your information over from other systems, and our Web integration team to help get Jackrabbit up and running on your existing website. Organizations dedicated to setting up Jackrabbit Class can be fully operational within 14 business days!
If you would like to use Online Registration to its fullest, you will need a website to make your web registration form, class listings and customer portal available to your clients. More information on Online Registration can be found on our help site. If you do not have a website but have a Facebook page you can also integrate online registration with your Facebook fan page.
You do not need to have a website to access Jackrabbit’s class management and accounting features.
Purchase by filling out the Buy Now form. You will receive a confirmation via email as soon as your order has been processed. If you have a current free trial you can access the Buy Now form from your Tools menu.
The pricing is based on the total number of students in your database, active and inactive. We bill you on a monthly basis, and towards the end of the month we take the number of students that are in your system and charge you for that number on the following first business day of each month.
We also have an Unlimited Lead File where you can keep basic contact information for parents and students without increasing your subscription fee. You are not charged based on the number of leads in your system.
You can see our Pricing Information here.
Need to get in touch with our Support Team? Just use the Support Button within your database – our experienced Support Team is available to answer your questions Mon-Fri 8am-8pm EST (Eastern Standard Time). Any support requests after 8 pm EST will be answered right away the following business day.
Finally, we are also the only software company in the industry that offers regional training sessions and host annual User Conferences on the East Coast and West Coast all to provide our clients the opportunity to learn even more about using Jackrabbit to its fullest.
Please visit our Support/Education page.
We will be happy to provide you with a full export upon cancellation, or you can download and export your information to Excel at any time.
You rely on Jackrabbit Class every day. So we guarantee 99.9% system uptime because system availability is important. Our actual uptime is much higher. With redundancy, 24/7 monitoring and fault-tolerant engineering, our network infrastructure is designed to handle your critical business software needs every day of the year. Planned maintenance and upgrades are performed on weekends and never during high user activity. We always send out advanced notice to your organization’s primary Jackrabbit Class administrator of any planned system downtime.