Frequently Asked Questions

Jackrabbit Class is a web-based software accessible on either PC or Mac computers. This means that there is nothing to download, no discs or applications to load onto your computer to get started. All you need is a high-speed Internet connection and your User ID and Password to jump right in.

We have a Setup Guide, Help Center and videos to assist you with your initial set up. You will be assigned an Onboarding Coach to work with through your set up steps towards the path to success.

Our Imports team can help bring your information over from other systems, and our Web integration team to help get Jackrabbit up and running on your existing website. Organizations dedicated to setting up Jackrabbit Class can be fully operational within 14 business days!

If you would like to use Online Registration to its fullest, you will need a website to make your web registration form, class listings and Parent Portal available to your clients. More information on Online Registration can be found on our help site. If you do not have a website but have a Facebook page you can also integrate online registration with your Facebook fan page.

You do not need to have a website to access Jackrabbit’s class management and accounting core features.

Purchase by filling out the Sign Up form. You will receive a confirmation via email as soon as your order has been processed. If you have a current free trial, you can access the Sign Up form located at the top right side of your blue menu bar.

Option 1: Affordable software with PayPath


Instead of paying a monthly subscription fee, opt in for PayPath at $0 per month by automatically passing on a nominal technology fee of 1.25% to online payments. This allows you to share the cost of the software that benefits your program, staff and families and invest more into your business.


Option 2: Traditional tiered pricing by student count


Pricing is based on the total number of students in your account, active and inactive. Towards the end of each month, we take the number of students in your account and bill you based on the corresponding tier on the first business day of the following month.


As families become inactive in your program, you archive them to our unlimited Lead File, which isn’t factored into your student count for your monthly subscription cost.


You can see our Pricing Information here.

Jackrabbit is dedicated to your success. During your initial 60 days you will be assigned a personal coach to work with you through the setup phase. We have the best Support team in the industry backed up by a comprehensive Help Center containing easy-to-follow step-by-step instructions and video tutorials.

Need to get in touch with our Support Team? Just click the ? at the top right side of your blue menu bar within your database – our experienced Support Team is available to answer your questions Mon-Fri 8am-8pm EST (Eastern Standard Time). Any support requests after 8 pm EST will be answered right away the following business day.

Please visit our Support/Education page.

You can cancel at any time, no contract no cancellation fees. Reach out to our Support team by clicking the ? at the top right side of your blue menu bar within your database. We offer the industry’s only money-back guarantee if you are not satisfied in the first 90 days.

We will be happy to provide you with a full export upon cancellation, or you can download and export your information to Excel at any time.

You rely on Jackrabbit Class every day, so we guarantee 99.9% system uptime. We understand that system availability is important. With redundancy, 24/7 monitoring and fault-tolerant engineering, our network infrastructure is designed to handle your critical business software needs every day of the year. Planned maintenance and upgrades are performed on weekends and never during high user activity. We always send out advanced notice to your organization’s primary Jackrabbit Class administrator of any planned system downtime.

Yes. Jackrabbit is compliant with ePayments data compliance requirements set by Payment Card Industry Data Security Standard (PCI-DSS). This is mandated by all major credit card associations including Visa, MasterCard, American Express, and DiscoverCard. You can view our PCI-DSS compliance seal on our Security page.