Texting with Twilio

SMS Messaging Leader is a Choice for Your Texting Services

We are pleased to announce that you can text your customers directly from your Jackrabbit application using Twilio, a leader in SMS messaging.

Twilio is an expensive way to communicate time-sensitive messages with your customers. Here are the details:

  • Purchase multiple numbers so you can send more texts daily without issue.
  • Allows US and Canada to purchase numbers within your own area code.
  • Twilio attempts to send text using the same “From” number to the same families for each text. This allows your families to recognize the number and save to their contacts.
  • Cost is $1.00/month for each telephone number, and $0.0075 per text message in the US and Canada. Other Countries will vary. Please review pricing link following: https://www.twilio.com/sms/pricing

Customer service at Twilio is excellent, and the service is easy to set up. You’ll find this under Tools > Edit Settings > Text Messages.

You can view the setup overview here: https://www.youtube.com/watch?v=Z71fD3cpVrM

After you click Connect, you’ll see the following screen:

Complete the form and click the “Authorize” button and you’ll be ready to go.  To send SMS Text messages, use Families > Email/Text Families.

We think you’re going to find Twilio an effective tool to get important messages into the hands of your customers. For more information, please visit our Help Center on this topic:


For an overview of texting from Jackrabbit, please visit the following page in our Help Center:


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