As the industry leader in class management cloud solutions, Jackrabbit Class continues to innovate and design powerful features for both our clients and their customers. A perfect example of this is the Jackrabbit Class Parent Portal.
The Parent Portal is a central hub for our clients’ customers to interact with them – from enrolling in classes to making payments to scheduling absences and makeups.
Yes, you heard that right!
Parents can now use their Parent Portal to let you know when their dancer will be absent or when their swimmer would like to make up their swim lesson. If their gymnast will miss a week of classes due to a family vacation, they have the ability to let you know without an email or a phone call.
Want to learn more about the power of the Parent Portal? Check out our on demand webinar on how to enhance the parent experience!
3 Ways the Latest Parent Portal Enhancement Can Benefit Your Program
Giving parents the ability to schedule absences and makeups has been planned as a staple of the Jackrabbit 20/20 Vision, an enhancement release plan for this year. With its recent release, we are excited to dive into how this enhancement can benefit you and your youth activity center!
You can set the rules for parents to schedule absences and makeups
As a youth activity center owner, you might be a little unsure about giving parents the ability to schedule absences and makeups. Completely understandable! However, our product team considered that there should be settings and rules in place to help you control what parents can and cannot schedule from their side in the Parent Portal.
Giving your parents the option to self serve with the limitations you set is a great way for them to help you help them. Now that’s what I call a win-win!
Allowing parents to schedule absences and makeups will save time
Still not quite sure about putting this functionality in the hands of your families? Trust me, I am with you. But, we reached out to some clients that were asking for this new feature and they reported an average of 20 percent of administrative time was being spent on scheduling makeups alone. That can add up quickly in payroll expenses!
Also, think about the decrease in emails received and how many phone calls you will save the office phone. Less emails and phone calls to answer about absences and makeups allows you and your office staff more availability to take on other customer needs!
Giving parents this option will encourage usage of the Parent Portal
As the Parent Portal has evolved here at Jackrabbit, it has owned the vision we had for it from day one – one centralized place for parents to communicate and interact with you and your staff.
We know the easier it is for parents to do what they need to do also makes your job easier!
If some of your parents haven’t quite jumped on the Parent Portal bandwagon yet, they may be more inclined to do so now. Submitting an absence or scheduling a makeup right when they think about it will allow them to interact with you easily at their convenience. What’s not to love about that?
How can you get started with the newest feature in the Parent Portal?
If you are already a Jackrabbit client, our team has put together some resources that will help you set the rules for what parents can schedule and when.
Once you are ready for parents to start scheduling absences and makeups on their own, you can send out a ready-to-go email template with an introduction video made just for them!
If you aren’t a Jackrabbit client yet but you have been thinking about exploring Jackrabbit as your new class management software, our team is ready to assist. Start your 30-day free trial and start working with our product coaches in the Jumpstart program.