Jackrabbit Tips & Tricks

NEW: Email Student Schedules

Have you gotten a chance to try the new Email Student Schedules feature? You can now send one email with all of the student’s classes! This is in a concise and consistent format to help parents and students know when their classes are. We have gotten a lot of great feedback on the enhancement from other customers and would love to know how you like it, too!

“I love it!!! Did I mention I love it?? Way to go! Saved me hours of work!” – Danzco Dance Academy

To get started, go to Students > Email Student Schedules.

Note: Email Families & Email Student Schedules must be checked as a permission for a user in order to use this functionality.  To learn how to update user permissions, see Manage Users.

“I love the new ’email schedule’ feature!! I am catching so many enrollment errors by sending it out before my first billing!” -Alycia Carlson

  1. Point to Students in the main menu and click Email Student Schedules.
  2. Select an Email Type. For a full explanation of Email Type, see Email Type – HTML or Text.
  3. Decide if you want to include your organization logo.
  4. Enter a Header.
  5. Optionally, enter a Footer.  Dropbox attachments can be included in the Footer only.
  6. Enter a Reply Email Address.
  7. Enter your Search Criteria so Jackrabbit knows which families / students  you want to email.   You can send to Contacts and Students, Contacts Only, or Students Only.  The Contact / Student must have an email address.
    • Contacts will receive the current schedules of all students in the family.
    • Students will receive their current schedule only.
  8. Enter your Display Options.  This tells Jackrabbit what you’d like displayed (or not displayed) in the email.  For example, if you don’t want the Instructor’s name included, set Show Instructor = No.
  9. Click Preview Email List.
  10. On the preview page, you can click any Preview link to preview an email.  You can also uncheck an email to prevent it from sending.
  11. When you are satisfied with the previewed list, click Send Email.  A Success popup will display when the emails are successfully queued for sending.

The emailed schedule is available in a family’s Email Log (Family Misc tab > View Sent Emails button) for 90 days.

When sending in mass, if a family (contact) is found more than once via the search criteria, the family is only sent one email.  For example, if Contact 1 and Contact 2 share the same email address, only one email will be sent to this email address.

Questions? Visit the Help Center or contact Support!

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