Jackrabbit Makes Accurate Information Available with Just a Click

Kings Swim Academy
www.kingsswimacademy.com
2 locations
Owner, Joan Smith


THE CHALLENGE

Kings Swim Academy has similar needs to many swim schools. They need to be able to answer parents’ questions quickly and easily.  With a busy front desk, Office Manager, Shiloh Hurst and the Academy staff need tools that are helpful in making the details of day-to-day tasks practically automatic. In the perfect world, their software would give them accurate information that is easy to find.

THE SOLUTION

The Academy’s staff is constantly enrolling or transferring students or providing account and class information to parents. When a call comes in or a parent walks up to the counter, it’s a great time-saver for staff to be able to manage the child’s details from either the family or class pages. With needed information in plain view at just a click, the parent isn’t kept waiting.

The Academy gives parents the online registration option but also welcomes phoned in enrollment. Each registration – whether generated from the website or a phone call – invokes a confirmation from Jackrabbit. This is a great reference email for staff to use to ensure that each parent gets a record of their registration.

Jackrabbit’s online features give the Academy an advantage in the professionalism with which they conduct their business. Security, privacy, speed and convenience give staff and parents a greater level confidence in each transaction and interaction.

JACKRABBIT ADDED VALUE

Jackrabbit gives Kings Swim Academy the tools they need to answer parents’ questions accurately and quickly and to take care of the details of day-to-day tasks with efficiency.

“Jackrabbit is a time-saver for us and an invaluable resource for being informative and responsive to our parents. Jackrabbit also allows us to offer convenient options that present our school in a very professional and organized light.” – Joan Smith | Kings Swim Academy

“Support is amazing. We usually hear back from them within an hour – even when asking questions at 9pm at night! And the information that we get back is incredibly concise and gives us details that help us beyond just the basics of our questions.” — Shiloh Hurst | Kings Swim Academy

Photo Credit: Kings Swim Academy

By | 2017-02-22T22:13:01+00:00 March 4th, 2014|Customer Success Stories, Swim|Comments Off on Jackrabbit Makes Accurate Information Available with Just a Click

About the Author:

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After studying graphic design at the University of Georgia, Jill held several positions in media and marketing including Art Director, Editor and Marketing Director. As a student of dance, she has spent plenty of time in children’s activity centers and puts that experience to work for her in the work she does with Jackrabbit. In addition to her interest in dance, Jill also enjoys sports, gourmet cooking, entertaining, singing and spoiling her five grandchildren.