We’re Here to Help
We have a highly skilled, dedicated support and education team that is unparalleled. While most of your questions can be easily answered by referring to our Help Center, Training Videos, YouTube channel and Facebook User Group, our support/education team are accessible by phone, email and chat. The Help button in your database allows you to:
Submit an email and get a response within 1 hour during regular business hours.
Live chat operators available to asssist you with quick, immediate questions!
Use the request a call button and have a representative call you within 10 minutes!
Need help onboarding? Schedule a call with our implementation team.
Your satisfaction is our #1 priority. We guarantee a 2-4 hour response time (within Support Hours 8am-8pm EST Mon-Fri) on all Email Support Requests. If you have not received this level of support, please contact our Support Manager. We will take immediate action to ensure your satisfaction is guaranteed!
Send an email
Client Support Testimonials
Jackrabbit’s YouTube videos are great
“The YouTube video information links are great, since we all learn differently, and as you ‘re reading and reviewing them, a lightbulb goes on. I come from a financial healthcare background, so I am fairly familiar with help desks, applications and module specialists, and I can tell you the aftermarket customer service is outstanding with Jackrabbit. I have always had super quick resolutions, and as a user, if you’re stuck and spinning your wheels, the fast response from the Jackrabbit team gets you out of that funk. and soaring forward. If you’re looking for a software company for your business with dedicated after sales customer service, Jackrabbit is it!
–Anne Lewis, Live to Dance Academy Limited
Quick and easy information
“Jackrabbit is so easy to use that we rarely need help, but when we do, getting the information we need is quick and easy. Jackrabbit has support down to a science!!”
–Randy Sikora, American Twisters
We can depend on their support
“Jackrabbit has renewed our confidence in our operations. We don’t worry about downtime or outages because they just don’t happen with Jackrabbit. We have support resources that we can depend on.”
–Jeff Lulla, Fun & Fit Gymnastics Centers
Jackrabbit cares about our point of view
“Jackrabbit really listens. They care about my point of view and are very willing to explore what I see as a user instead of shutting me down until my problem is solved. That makes me want to provide input and help make a better product.”
–Jeff Rorabaugh, Camp Swamp
Jackrabbit’s Facebook user group is beyond helpful
“The Jackrabbit Facebook user group is really addictive. I read the posts everyday and I never fail to learn something new. Users helping users is a great concept. We understand what each other is going through and share many of the same experiences. Everyone is more than ready to help with advice and ideas to help solve a problem. The Jackrabbit staff members that monitor this group are beyond helpful.”
–Harriett Giglio, The Courthouse Gymnastics Co.
Personalized screen sharing
“Jackrabbit is very user friendly and easy to use. However, when we do come across help we need on a function, the Jackrabbit help team is so friendly and helpful. A new tool they have started using when receiving our question is they will send us a personalized screen sharing video on the exact topic we are looking for. It is so helpful because it is specific to our needs. And they are always so patient with us! We appreciate Jackrabbit’s personalized help!”
–Michelle MacEachern, All Star Sport Centre