Enhancements

Enhancements

Jackrabbit is always improving and adding new features and enhancements. Review the latest
enhancements below and click at the bottom to see more enhancements.

Customized Live Demo
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#DateEnhancementDescription
106/19/18Parent Portal: Added Print Skills, Cart Financial SummaryParent Portal now has the following:
*Print Student Skills See Print Skills
*Financial Summary in the Cart See Cart Financial Summary
206/19/18Parent Portal: Added Print SchedulesParent portal now has the option to print student schedules\! View Print Schedules
306/06/18Events: New Copy & Edit OptionsEvents have new copy and edit options\!
*New Copy Event Type button See Copy Event Type
*New Copy icon inside an Event Type\'s Dates & Times tab See Copy Event Date
*New options when editing an Event\'s Date See Edit Event Date
406/06/18Edit Settings>Drop-down Lists: Renamed Hide & PrivateEdit Setting\'s Drop-down List pages were changed to improve the Hide and Private names, so they are more meaningful to you. The new names are Hide from customers and Hide from users. See New Names
506/06/18Staff Portal: Change to Class Name for Private ClassesStaff Portal\'s Manage Classes list now shows the student name, instead of the class name, when the class max size is 1 and enrollment is also 1.
606/06/18Parent Portal: Added Print, Changed Category DisplayParent Portal now does the following:
*Print Class Schedule See Print Schedule
*Print Absences See Print Absences
*Uses Category1-3 customized labels for filtering when enrolling See Category Filter
706/06/18Parent Portal: Cart ImprovementsParent Portal\'s Cart is updated to improve the parent experience when enrolling
*If you don\'t post tuition fees in the parent portal, parents will not see the cart. Instead they\'ll see a confirmation of enrollment.
*If you do post tuition fees in the parent portal, parents will see the cart. The language and workflow was made more intuitive to guide them to the next step
See example
806/06/18Who\'s Scheduled to Be Here: Multiple ChangesWho\'s Schedule to Be Here report has improved with the following:
*Category1 is multi-select
*Instructor added as a search criteria
*Show Student/Barcode ID added as a display setting
*Columns added for Category1 and Student/Barcode ID
See New Options
905/22/18Reports Menu: Added Report Categories, Removed Individual ReportsThe Report menu no longer shows a long list of individual reports. Instead, it shows report categories, for example Families/Students, Classes/Enrollment, etc. See Report Menu

If you don\'t know the category the report you\'re looking for belongs to, click on Find Reports in the Report menu and use the Keyword Search field.

You can save any report as a Favorite for quick access. Saving a report as a favorite
1005/22/18Time Report: Added Salaried Search CriteriaTime Report has a new search option for Salaried. This includes a drop-down option for Yes, No and No Value. No Value makes it easy to find staff who\'s Salaried field is blank because it hasn\'t been set. See Time Report\'s Salaried Search Criteria
1105/22/18Problem Accounts: Added Search Criteria to Several PagesSeveral pages have a new search criteria for Include Problem Accounts, with a Yes/No drop-down list. Each page is listed below with it\'s default setting value:
*Email/Text Families - default is Yes
*Email Listing Report - default is Yes
*Lead File\'s Mass Archive - default is No
*Lead File\'s Email Leads - default is Yes
*See Lead File\'s Mass Archive Example
1205/15/18Parent Portal: New Events Calendar IconParent Portal\'s Find Events page has a new View Calendar icon so parents can see events in the old calendar format. Once a parent selects an event in the calendar, it takes them back to the portal, where they click Add to Cart.
See Find Event\'s View Calenard Icon
See Event Calendar
1305/15/18Parent Portal: Added Class Start Date OptionsThe Parent Portal\'s Find Classes page has a new class Start Date sort and filter option. See Start Date Sort & Filter

The Parent Portal Settings page in your database has a new setting for Show Class Start Date. Your database is set to Yes so there\'s no change for parents. If you change this to No, then all start dates in the parent portal will be hidden. This also hides the new Start Date sort and filter mentioned above. See Show Class Start Date Setting
1405/15/18Calendars: Added Class CountThe class calendars now have class count above the calendar to show how many classes exist. This appears in the Weekly View, Room View and Day View. Where are the calendars? Go to your Dashboard and look for the Calendar button towards the top center of your screen.
Where\'s the Calendar?
See Weekly View Class Count
1505/08/18Family Search: Added Tota'); l Cards on File columnIn Family Search, when Show ePayment Fields is set to Yes, a new Total Cards on File column will display in the report results. This gives you more visibility to how many credit cards each family has saved on file. See Total Cards on File column
1604/30/18Parent Portal: Added More Event FiltersParent Portal\'s Find Events has new filters for Event Type and Days of the Week. See Parent Portal Event Filters
1704/25/18Parent Portal: Added Session and Class Start DateParent Portal\'s Find Classes page now has the Session and Class Start Date displayed in the class list. See Find Classes
1804/17/18Parent Portal: Added Print TransactionsParent Portal can now print transactions from the Transaction History page. We are working on adding the ability to print from more pages and these will be announced when they are completed. See Parent Portal Print Transactions
1904/10/18New Mobile Responsive Parent Portal is LiveWe are excited to tell you the new mobile responsive Parent Portal is live\! The new portal has a modern look and adjusts to a mobile-friendly view when using a smartphone or tablet. This makes it easier for your customers to register, make payments and view schedules online.

Recommended Procedures:
1.Use email template #108.2 to tell parents the new Parent Portal is now live. Replace the yellow highlighted text with the following link to the parent portal: https://app.jackrabbitclass.com/jr3.0/ParentPortal/Login?orgID=xxxxxx. Make sure to replace the XXXXXX with your Org ID (found under Tools > My Account). See template 108.2
2. Verify your Parent Portal Settings for Communication are correct
3. Watch this video so you can see the new portal in action New Parent Portal Video

There\'s nothing more for you or your families to do. Here\'s some more detailed information:
*Website links to the parent portal don\'t need changed. The old URL automatically redirects to the new URL.
*Mobile Inventor has been updated to work with the new version so there\'s nothing for you to change.
*Printing from the parent portal is being developed and will be announced when it\'s finished
*The old parent portal version is no longer accessible.
2003/27/18New Parent Portal Coming 4/10/2018We are excited to tell you the Parent Portal is being updated on April 10th\! We wanted to share the news with you so you can notify your families in advance.

The new portal has a modern look and adjusts to a mobile-friendly view when using a smartphone or tablet. This makes it easier for your customers to register, make payments and view schedules online.

We have created two new email templates and a new portal video to send to your families. This is the recommended procedure:
*Use email template #108.1 to tell parents the new Parent Portal is coming April 10th.
*Watch this video so you can see the new portal in action New Parent Portal Video
*Verify your Parent Portal Settings for Communication are correct
*Use email template #108.2 on April 10th to remind parents the new Parent Portal is live. The new portal video is included in this template
There\'s nothing more either you or your families need to do. When the new portal goes live on April 10th, families will log in as they always have and they\'ll have a nice new '); portal experience\!

2103/08/18Student Enroll UpdateThe Student Enroll page is updated with the following:
*The filters above the grid are changed to column searches. Each of these columns has a drop-down list of options to help you pick the right option.
*Location added as a new column
*Date was split into two columns
*Time was split into two columns
*Row numbers added
See Student Enroll
2202/20/18NEW Twilio Texting ServiceJackrabbit now offers Twilio as another option for sending text messages\! Twilio\'s benefits:
*Send more texts daily by purchasing multiple texting numbers.
*Purchase numbers with your area code in the United States and Canada.
*Cheaper than Plivo for US and Canada ($1/mo for each phone number and $0.0075 per text message). Price varies for other countries. Twilio Pricing Information
Click Here for Twilio Setup Information
2301/30/18NEW EMV Chip Card TerminalsJackrabbit now supports EMV chip credit card terminals (swipers)\! If you\'re interested Click here for more information
2401/30/18Updated Help CenterJackrabbit\'s help center has a new look\! Saved help center bookmarks need to be updated to open the new help center.
Here are a few highlights:
*Intuitive, easy to use search
*Easy to navigate
*Clean, modern design
*Fully mobile responsive
*See New Help Center
2501/23/18New User RolesTo communicate more effectively with you and other people at your company using Jackrabbit, we\'ve added User Roles. When logging in, users are asked to pick the role(s) which best fit them. Roles has also been added to Manage Users & Permissions and Add/Edit Users. This doesn\'t change user permissions. See Login with User Roles Question
2601/23/18Online Web Registration Settings: Page UpdatesSeveral changes made to the Online Web Registration Settings page:
*Reorder several fields
*Changed field Google Analytics Profile/Property ID to Google Tracking ID
*Changed the confirmation options to be easier to understand and use
See Online Web Registration Settings
2701/16/18NEW QuickBooks Online IntegrationJackrabbit now integrates quickly and easily with QuickBooks Online\! To see it in action, watch this video
2801/16/18Who\'s Scheduled to be Here Report: New OptionsThe Who\'s Scheduled to be Here report has new options:
*Added display criteria for Show Skill/Level Started
*Added option to Sort By display criteria for Instructor, Class Start Time, Student
*Added column for Age to the report
*Added future enrolled students to the report
See new options, See report
2901/09/18New Favorite ReportsYou can now set your most frequently used reports as your Favorites\! Favorite reports are easy to find by hovering over the Reports menu and clicking the new Favorite Reports option.
How do you set reports as a Favorite?
*Go to the Reports menu and click All Reports
*Hover over the report name you want as a favorite
*Click the gray heart to turn it red
*Reports with red hearts are favorites
*To un-favorite a report, click on the red heart to turn it gray
Favorite reports are per user, meaning your favorites won\'t be set as anyone else\'s favorites. Favorite reports are different than the favorite search criteria you can save after you\'ve opened a report.
See Favorite Hearts, See Favorite Reports Section
3001/09/18Future Transfer: Update to allow transferring into a class with a future drop dateFuture transfers now allows transferring a student into full classes which have a future drop.

When searching for classes to transfer into, check the Show Full Classes checkbox in the Filter Classes section at the top of the page. After selecting the class, the first date the opening is available is shown.
See Search Class, See Transfer Student
3112/19/17New Class/Event Revenue Summary ReportThere\'s a new report called Class/Event Revenue Summary\! This report shows per class/event the number of enrolled students, the average revenue per student and the revenue total. This report is available in both a detail and summary format. Things to be aware of:
*A transaction needs to have a class/event selected in order to be included in the report
*All fees are included, not only tuition fees
*Fixed Fees don\'t have a class/event selected, therefore these appear grouped together at the end of the report as "No Class/Event"
*When Enrollments (as of) is a date range, the enrollment number is the highest number of enrollments during the date range
*Find this report from the Reports menu by clicking on New Reports or Find Reports (Transactions/Financials>Recommended and Who Has Paid tabs)
Find New Reports, Search Criteria, Report
3212/19/17Submit a Support Ticket UpdateThe Submit a Support Ticket page was updated to make it easier for you to tell us what you need help with\!
*First pick either Jackrabbit feature or My account Submit a Support Ticket
*Then tell us more details (page is different depending on what you selected above) Jackrabbit Feature, My Account
3311/30/17Transfer Student: Added Edit TransferWhen a student has a scheduled transfer, it can now be edited\! Click on the Edit Transfer link from either the Student Classes tab or the Classes Enrollment tab to edit the transfer information.
View Edit Transfer Link, View Edit Transfer page
3411/21/17Absences-Makeups Report: Various changesThe following changes were made to the Absences-Makeups Report:
*Category1 changed to multi-select
*Drop Date added to the report
*Makeup Room added to the report
*View Search Criteria
*View New Columns in the report
Note: This report is only available to clients tracking absences, clients tracking attendance don\'t have this report.
3511/21/17Enter Absences: Moved Absence DateWhen entering absences inside the Jackrabbit application, the Absence Date was moved from each row in the student list to above the student list.
It will also give a warning when an absence date is possibly incorrect. For example, when the absence date isn\'t a day the class meets or the date is before the class start date.
View Enter Absences
View Possible Incorrect Date Alert
Note: This change is only for clients tracking absences, clients tracking attendance don\'t have this screen.
3610/31/17Show/Hide Columns: Added to more pagesThe ability to show and hide columns was added to the pages listed below. View Show/Hide Columns Example
*Students>Add Skills to Classes
*Classes>Sign In/Out Sheets
*Events>Sign In/Out Sheets
*List Active Staff
*List All Staff
*Approve/Unapprove Time
*Manage Users & Permissions
*Search User Activity
*Edit Settings>Locations
3710/24/17Internet Explorer running on Windows Vista & earlier no longer supportedWe\'ve stopped supporting Internet Explorer (any version) running on Windows Vista or earlier. This means you will not be able to log in to Jackrabbit if you\'re using one of these.
If you aren\'t able to change or don\'t want to change your current device or Internet Explorer version, you can use Chrome or Firefox to access Jackrabbit. Below are the links:
*Download Chrome
*Download Firefox
3810/17/17Staff Portal Skills: Added Check AllIn the Staff Portal, when a staff person clicks on the skill column header, a modal opens with a list of students. Checkboxes were added above the student list to act as check-all students. This will make it a lot faster to mark all students when needed.View Staff Portal Skills Check All Students
3910/10/17Staff Portal Settings: Added Setting to Update Skill/Level Date AttainedSkills/Levels has a new setting called "Update Skill/Level date attained when all Subskills are attained". When set to yes, the system automatically sets a Skill/Level with a date attained when the last Subskill becomes attained. This is defaulted to No for all databases. To change to Yes, go to the Students menu and click Skills/Levels. View New Skills/Levels Setting
4010/10/17Staff Portal\'s My Schedule: Added Events and FiltersThe Staff Portal\'s My Schedule tab now shows Events\! There are two tabs, one for Classes and one for Events. The Classes tab has a new Session filter and the Events tab has a filter for event timing. View Class Example, View Event Example
4110/10/17Class Summary Tab: Auto-update Enrollment NumbersThe Class Summary tab enrollment numbers section will automatically refresh/update when any of the following are done:
*Edit Max Size & save changes
*Edit Future Drop Date & save changes
*Drop Student
*Transfer Student
*Waitlist>Add and Delete Student
*Enroll Student
4210/10/17Transfer Student; Added Future TransfersTransfer Student now allows you to schedule future transfers\! There are new fields to enter the current class\'s Drop Date and the new class\'s Enroll Date. When the drop date arrives, the system will automatically drop the student from the current class and enroll the student in the new class. A few format improvements were also made to make it easier to use. View Transfer Student
4310/04/17Statements: Added Text FormattingStatement\'s header and footer now have text formatting options. These are located in Edit Settings>Statements, Statements Email and Statements Print. Simply click the pencil icon to open the text formatter. View Header Text Formatter Example
4410/04/17Staff Portal: Updated Date & Time EntryStaff Portal\'s date and time pickers were updated to allow manual entry, along with adding a calendar icon and time filed formatting as time savers. View Staff Portal Date & Time
4509/19/17Requested Class Report: Added Web Reg InfoThe Requested Class Report now shows Web Registration information in the Message column. View Requested Class Example
4609/13/17Password Requirements UpdateThe next time you change your password or add a new person with a password, the requirements have changed. Passwords need to be 9 digits long, with at least 1 upper case letter, 1 lower case letter and 1 number. View Password Requirements
4709/13/17Weekly Calendar for Makeups: Changes MadeWhen scheduling makeups, the Weekly Calendar has been changed to hide classes not at the Family Location. If you\'d like to see classes at all locations, click the Change Criteria button to select Locations.
4809/07/17New Requested Class ReportThere is a new report called Requested Class Report which lists requested classes and lets you schedule the student into the class or deny the request. To see the report, go to the Reports menu, click on Find Reports or All Reports, click on Classes/Enrollment and then click on the Classes tab. View Report Menu, View Requested Class Report
4909/07/17Statements: Paid/Unpaid is SmarterStatements Print and Email were made smarter when you\'re running statements for paid and unpaid transactions with a transaction date range. It now looks at the timing of payments in relation to the transaction date range entered, to determine which transactions are paid and unpaid.
5009/07/17Staff Portal My Time Card: Added Expand/CollapseAn Expand All button was added to quickly open all date\'s detailed information. This makes it easier and faster to see and enter time. View Expand All
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