During the month of February, we are highlighting some items that exemplify customer love. From a feature and a project that illustrate our focus on customers’ needs and ideas to comments from customers and Jackrabbit staff who are passionate about our software, you’ll see things that enlighten you or confirm what you already know.
Aligning our product development with your ideas and requests is pretty much our mantra. Our customers are indeed where the “heart” of our passion lies. So here is a big project that is all about you: Project Declutter.
You may have noticed some enhancements published lately are noted to be part of Project Declutter.
Here is how this project came about.
You see our Send Idea button in your software and we know that many of your use it! We have thousands of your ideas logged in a database that is reviewed all year long, but is especially important to review before we develop our “software roadmap” for each year. Our dev department has a place in that roadmap for your ideas that is alongside the things that they believe are critical to the software.
Reviewing your ideas is what inspired project declutter.
We know that our pages have lots of information on them. It is all important but we’ve seen from your suggestions that this can be frustrating – even for seasoned users – and confusing for new users.
We decided to do something about it. Even though it’s a simple statement, “decluttering” the software is actually a pretty big and complex project. It’s like that elephant that we have to eat one bite at a time. That is exactly what Project Declutter enables us to do. When we see quick things that we can do along the development and enhancement path, we just do them. It’s like taking a bite out of the elephant. The enhancements that fall under the Project Declutter category continue to grow. We hope you are noticing the results in the software without having to be told that there is a project named for these efforts. And we think it’s important that you know this project exists so you know how seriously we take what you tell us.