Customers love our software
Mitzi Perkins and Jeremy Limberger, Tumblebus Central Alabama
“Jackrabbit is awesome! It totally changed how we do our entire business! It has given us the ability to meet our clients and to grow our business – which was something we weren’t really capable of doing before using Jackrabbit software.”
Jeff Lulla, Fun and Fit Gymnastics
“We don’t worry about downtime or outages because they just don’t happen with Jackrabbit and we have support resources that we can depend on.”
Patti Komara, Patti’s All American
“The Time Clock feature has made exciting changes in our company! Our staff and I no longer need to manually split their time between departments.”
Randy Sikora, American Twisters Gymnastics
“Jackrabbit proved the value of its email-based support. They have it down to a science. Identifying the root of the problem allows them to effectively answer questions or diagnose and resolve most any issues we report.”
Scott and Rachel Davis, North Raleigh Gymnastics, ENeRGy Kids
“Being with Jackrabbit from its beginning stages has – in itself – been a benefit to us. We have seen the system mature and that gives us a very intimate understanding of its inner workings. Several components of the system have been business-changing for us along the way and that is how we know that the company keeps our best interest top-of-mind. They continuously seek out and provide ‘that next thing’ that we need to keep our business humming.”
Customer Success Stories
“Changing to Jackrabbit has made a big difference in our efficiencies. Automated processes – like online registration – take staff out of the data entry process and give them more time for interacting on a personal level with families.”
“Fact-based decision making is an easier and more efficient way to make choices about what classes to run and when to run them. The predictive capabilities that reports unleash for us are amazing because cash flow pressures are eliminated by knowledge.
“Jackrabbit streamlined our registration processes to the point that we were able to improve some our other services. Our administrative staff responsibilities were adjusted to include help with our report carding services – which are very valuable to parents.”
“Using Jackrabbit has enabled us to eliminate overtime and extra time that we had to pay people for and it helps us track payments better.”
“Jackrabbit’s Executive Dashboard gives me the information I need in one screen, providing a clear picture of where my focus should be every day. My ability to drill down from the Dashboard into details is a time-saver.”
Jackrabbit Benefits: Options Our Customers Love
Jackrabbit class management software offers excellent customer service, whether you’re just getting started or you’re a veteran who’s branching out to try new (or new-to-you) features. Not only do we offer help when you need it, but we’re also proactive about providing training in a variety of ways for customers with different preferences and learning styles. While we all have our favorites around here, we thought you’d prefer knowing which ones our current customers appreciate most.
YouTube Videos and Fast Responses
Anne Lewis from Live to Dance Academy Limited really appreciates the YouTube videos. “I come from a financial healthcare background, so I am fairly familiar with help desks, applications and module specialists,” she explains. In her experience, that makes her qualified to notice the fact that “the aftermarket customer service is outstanding with Jackrabbit.”
In addition to the training videos, Anne really appreciates the “super quick resolutions” she’s received after contacting the Jackrabbit team with questions. Here’s Anne’s advice to prospective new Jackrabbit customers: “If you’re looking for a software company for your business with dedicated after sales customer service, Jackrabbit is it!”
One of the newer options offered by the Jackrabbit help team is a personalized screen-sharing video regarding the topic in question. Michelle MacEachem from All Star Sport Centre says, “It is so helpful because it is specific to our needs. . . . We appreciate Jackrabbit’s personalized help!”
Dependability and Simplicity
Randy Sikora of American Twisters appreciates the fact that Jackrabbit software is so well-designed that he rarely has to contact customer service for help. “But when we do,” he happily reports, “getting the information we need is quick and easy. Jackrabbit has support down to a science!!” And he’s not alone in that experience.
Jeff Lulla from Fun & Fit Gymnastics Centers explains how Jackrabbit has increased his confidence in his business and its operations: “We don’t worry about downtime or outages because they just don’t happen with Jackrabbit. We have support resources that we can depend on.”
Jeff Rorebaugh from Camp Swamp recognizes that communication with the Jackrabbit team isn’t a one-sided deal. In his experience, “Jackrabbit really listens. They care about my point of view and are very willing to explore what I see as a user instead of shutting me down until my problem is solved. That makes me want to provide input and help make a better product.”
With the Facebook user group, customers are able to weigh in and help one another. While Harriett Giglio from The Courthouse Gymnastics Co. admits that it can be “really addictive,” she also appreciates that it has helped her learn a lot about how to more effectively utilize all that Jackrabbit has to offer. Harriett is able to explain why this option is so helpful: “Users helping users is a great concept. We understand what each other is going through and share many of the same experiences. Everyone is more than ready to help with advice and ideas to help solve a problem. The Jackrabbit staff members that monitor this group are beyond helpful.”
Jackrabbit Technologies surpasses 5,000 client milestone
We now have 5,000(+) clients, a major milestone that translates into more than 12,000 schools, in all 50 states and 28 countries.
Jackrabbit Class user reviews
Capterra is an online directory of business software and vendors, and we made the list! See what other owners and teachers think about us or share your own story.
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