Customers love our software

Jackrabbit Benefits: Options Our Customers Love

Jackrabbit class management software offers excellent customer service, whether you’re just getting started or you’re a veteran who’s branching out to try new (or new-to-you) features. Not only do we offer help when you need it, but we’re also proactive about providing training in a variety of ways for customers with different preferences and learning styles. While we all have our favorites around here, we thought you’d prefer knowing which ones our current customers appreciate most.

YouTube Videos and Fast Responses

Anne Lewis from Live to Dance Academy Limited really appreciates the YouTube videos. “I come from a financial healthcare background, so I am fairly familiar with help desks, applications and module specialists,” she explains. In her experience, that makes her qualified to notice the fact that “the aftermarket customer service is outstanding with Jackrabbit.”

In addition to the training videos, Anne really appreciates the “super quick resolutions” she’s received after contacting the Jackrabbit team with questions. Here’s Anne’s advice to prospective new Jackrabbit customers: “If you’re looking for a software company for your business with dedicated after sales customer service, Jackrabbit is it!”

One of the newer options offered by the Jackrabbit help team is a personalized screen-sharing video regarding the topic in question. Michelle MacEachem from All Star Sport Centre says, “It is so helpful because it is specific to our needs. . . . We appreciate Jackrabbit’s personalized help!”

Dependability and Simplicity

Randy Sikora of American Twisters appreciates the fact that Jackrabbit software is so well-designed that he rarely has to contact customer service for help. “But when we do,” he happily reports, “getting the information we need is quick and easy. Jackrabbit has support down to a science!!” And he’s not alone in that experience.

Jeff Lulla from Fun & Fit Gymnastics Centers explains how Jackrabbit has increased his confidence in his business and its operations: “We don’t worry about downtime or outages because they just don’t happen with Jackrabbit. We have support resources that we can depend on.”

Two-way Communication

Jeff Rorebaugh from Camp Swamp recognizes that communication with the Jackrabbit team isn’t a one-sided deal. In his experience, “Jackrabbit really listens. They care about my point of view and are very willing to explore what I see as a user instead of shutting me down until my problem is solved. That makes me want to provide input and help make a better product.”

With the Facebook user group, customers are able to weigh in and help one another. While Harriett Giglio from The Courthouse Gymnastics Co. admits that it can be “really addictive,” she also appreciates that it has helped her learn a lot about how to more effectively utilize all that Jackrabbit has to offer. Harriett is able to explain why this option is so helpful: “Users helping users is a great concept. We understand what each other is going through and share many of the same experiences. Everyone is more than ready to help with advice and ideas to help solve a problem. The Jackrabbit staff members that monitor this group are beyond helpful.”

Benefits of Online Registration for Your Gymnastics Center, Part 1

As important as it is to know how to implement online registration for your gymnastics center, realizing why it’s an important switch is also key. For one thing, change is hard — even if the new way will end up being easier. Because of that, most of us aren’t motivated to make — let alone are equipped to defend — such a significant change, unless we are convinced that it will be worthwhile.

One user, Jenn Buckton of Turning Pointe Academy of Dance, describes one perk: “Online registration makes the process a one and done event. Parents enter all information so completeness and accuracy of their information is in their hands — not in the hands of our staff.” As significant as accuracy is, the most significant advantage of online registration boils down to an all-too-limited resource for all of us: time.

Time Savings for Parents

With online registration, parents no longer have to carve out the time to stand in line at your gymnastics center in order to ensure that their children secure a spot in their next class. Instead, they can register online from any device in a matter of minutes — maybe even seconds. All they have to do is input contact and payment information, and then with a few clicks, they can select classes. Within minutes, they’ll receive an automated e-mail, confirming that they’re registered. In addition to keeping their schedules from becoming unnecessarily cluttered, parents will appreciate no longer experiencing the uncertainty and frustration they once experienced with in-person registration.

Convenience for Parents

For many parents, doing business from a smartphone or tablet has become typical, making them resist potential interaction with any company or organization that doesn’t offer online registration. While initially, online registration was an attractively “modern” option, today it’s actually becoming the norm. So while offering online registration may not set your gymnastics center apart from competitors in a positive way anymore, not offering it can definitely be a deterrent.

Time Savings for Staff

Without the piles of paperwork and data entry required with old school enrollment processes, online registration means data entry is completed by parents and updated in real time. With Jackrabbit Class management software, gymnastics center staff members can view online registration information as soon as parents enter it. And because parents can see how many openings are in each class, also in real time, they won’t have the potential frustration of finding out, days after they thought their child’s spot in a given class was secure, that it was already filled. That kind of scenario would have typically led to added work by staff members as they had to notify unhappy parents of such problems.

Of course, how much time you’ll save will depend on how much time you were spending on registration with your former process in place, but Kelly Gaines of Charlotte Aquatics actually tracked the amount of time her swim school saved: “During the registration process alone, Jackrabbit reduced the 144 hour effort that consumed three employees’ time by 50%.” She went on to say that “improvement in customer service and parental happiness during the registration process is phenomenal.”

Benefits of Online Registration for Your Gymnastics Center, Part 2

If you’re planning to switch over to online registration for your gymnastics center, it’s important to know how this change will benefit your gymnastics family — including parents and staff members as well as administration. We looked at a few key benefits in Part 1 above, and now we’ll take a look at a couple more benefits.

Less Paperwork for Everyone

In addition to the basic registration paperwork, your gymnastics center once had to print and distribute hard copy waivers — and then make sure to secure signatures from parents before filing those documents appropriately. All those annoying steps can easily be automated when you integrate them into the online registration process. With minimal effort from staff as well as parents, this necessary additional step can be easily completed with significantly fewer headaches.

Simplicity for Managers

From a management perspective, online registration transforms the once overwhelming number of tasks related to registration and transforms the process into a simple, straightforward process. Turning Pointe Dance Academy once had staff members working between 5 and 7 hours per day for 2 entire weeks to process registration information manually. Over a 4-week period, staff members also had to confirm registrations and manage wait lists while also keeping track of payments as they trickled in.

After implementing online registration with Jackrabbit, Turning Pointe reports that the entire process now takes their staff members only 2 hours. All that work they once did manually is completed automatically, with no gaps or need for follow-up. Now managers have 4 weeks to plan, communicate with staff, and catch their breath before new classes begin. What will your staff be able to accomplish when you have that extra time on your hands? We’re guessing that whatever you do, it will help add value to the services you offer at your gymnastics center.

Allowance for Unique Situations

From online events to teen permission slips, Jackrabbit’s online registration format can be used for unique circumstances. Offering potential for prorating and discounts, the flexible format can accommodate all kinds of individual situations which your gymnastics center encounters.

Additional Benefits

The reason that online registration is such a game changer is that it eliminates the need for your gymnastics center staff to be involved in the process. Not only does that free up your staff, but it also offers parents greater flexibility; it truly is a win-win. A few additional benefits we haven’t detailed include the following:

• Important information for parents when comparing their options
• Added professionalism and accessibility
• Greater transparency.

One thing is certain: once you’ve experienced these kinds of perks from online registration, you’ll never want to go back!