The Students Advanced Search page helps you find lots of important information, and having it all in one place can be a good thing. However, making it better over the years by adding more options, fields, and criteria has also given the page a little clutter issue. We simplified the layout and did a little “clutter-eliminating” housekeeping in hopes that we could make this important page easier for you to use and read. One additional change is that all dropdown menus’ Advanced Search options are renamed to simply “Search”. The page title of each menu indicates the specific search: Search Students, Search Families, Search Classes, Search Staff, and Search Transactions. Our efforts are always focused on improving your Jackrabbit experience […]
When you’re processing refunds, you’ll find that a few changes on the “Are Fees Still Due” page will help you. What was previously a checkbox is now radio buttons. Click the “R” beside any payment to begin the refund process. After you have selected which fee(s) to refund and clicked the “Next” button, the “Are Feeds Still Due” page now allows you to click the appropriate radio button for the fee status (see image). The entire page has also had a little revamp to remove outdated video links and justifying the text in a more readable format. These changes come together to make the items that need attention on this page more visible to you. Better clarity means that you […]
We’ve added a family column to the Drop History Report. We learned about this from the Jackrabbit Facebook User Group. Several of you said that it would be helpful, so we added it! We DO hear you. We listen to you in many ways: the Send Idea button, the Facebook user group, user conferences, support interaction, and individual discussions. And we add your ideas, regardless of how simple or complex they are. Your persistence is amazing! We have a database of more than 100,000 ideas that we consistently review as product plans and enhancements are made, so keep them coming!
What? Yes, we did! Click on the Weekly View button on your Dashboard and what do you see? Your weekly schedule. Those of you that use the Weekly View calendar frequently know you can do multiple things right from the calendar. If you hover over a class on your calendar, you can see all types of information. But now when you hover, we’ve made it easier for you to read and take action! And since your Weekly View is affectionately called “your best friend in Jackrabbit,” improving the readability of this hover is sort of a big deal. You can find your Weekly View in three ways: Click on the Weekly View button on your Dashboard: Go to Classes > […]
Here’s your scenario: You pull your Aged Account Report. As you look over your results, you think, “Wow, I’d really like to email those whose account totals more than $100.” Did you know that now you can? How awesome is that? And what’s even better is that you can do it directly from the report you’re looking at in Jackrabbit! It’s true. You now have the option to email all, or select individual families and send emails from the results of running your Aged Account Report. You’ll see your email editor open up with prefilled recipients. Statements or other data is not attached or sent. After the email opens, you can simply write a quick reminder to the families that […]
Did you ever want to reach out to only your waitlist families, but you didn’t have an easy way to do so in Jackrabbit? We’ve got you covered now! Email/Text Families has a new Enrollment Status drop-down list option for Waitlist Only. Whereas before you could include your waitlisted families only when you emailed or texted current and previously enrolled families, now you can choose to send a message only to your waitlisted folks. You can send information that only pertains to those with waitlist status and keep from annoying your current and previously enrolled families with information they care nothing about. Since this is ‘Additional Search Criteria’ some initial search criteria must be entered first. In the sections above, […]
If you haven’t used our Pie Chart before, now is a great time to look into it. We’ve made it even better by including your Cat 1 name in the individual charts. Where do you find this pie chart? It is the Enrollment Category1 Chart under Key Metrics on your Executive Dashboard. If you or those on your staff are visual, this chart is the best way to communicate your enrollment breakdown.
During the month of February, we are highlighting some items that exemplify customer love. From a feature and a project that illustrate our focus on customers’ needs and ideas to comments from customers and Jackrabbit staff who are passionate about our software, you’ll see things that enlighten you or confirm what you already know. Aligning our product development with your ideas and requests is pretty much our mantra. Our customers are indeed where the “heart” of our passion lies. So here is a big project that is all about you: Project Declutter. You may have noticed some enhancements published lately are noted to be part of Project Declutter. Here is how this project came about. You see our Send Idea button in […]
There are new Levels Reports that give you the skills information by class: all skills, skills attained or skill not attained are your report options. Find these at New Classes>Class Skills/Levels Report. Please note the information provided about each student in addition to the student name, specific skill and class such as birthdate, skill/subskills and attained date, age, contact phone and last agreement date. The inclusion of agreement date is especially important because it provides a way for instructors to see right there who may be in the pool or on the gym or studio floor whose parents have not signed waivers.
Have you been held up on processing tuition fees because of some sort of pre-payment – like a costume deposit – in the past? Jackrabbit tries to prevent over-charging instances by limiting processing for any amount greater than the family balance. That doesn’t have to happen anymore! Now you can ignore pre-payments when processing credit cards for specific transactions. Here are the parameters: You must pre-check that your payments are linked correctly. The user has to enter a Transaction Date to limit the risk. Jackrabbit highlights accounts where the Amount to Process is greater than the Family Balance to alert the user. The ability to ignore pre-payments is controlled by a new Ignore Pre-Payments permission. For example: Family has $395 […]
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