Customer Successes

Jackrabbit’s Conveniences Make a Difference to Parents

Jackrabbit’s parent portal has put Hand2Hand Gymnastics on the leading edge with online conveniences that give them a distinct competitive advantage.

OWNERSHIP BRINGS BLESSING | Diane never planned to be a gym owner. But recent career challenges had given her incentive to consider trying something new. It just so happened that the gym where her son was working announced that it would close because the owners were retiring. Buying the gym was something that Diane and her husband decided they could do and it has turned out to be a blessing in disguise. They’ve built a thriving business that they enjoy and that their son and daughter-in-law will take over when the time is right.

TECHNOLOGY ENABLED AND INSPIRED | One great advantage the previous owner left Diane with was Jackrabbit. Diane quickly learned that the software had everything they needed to run the gym. She soon put Jackrabbit’s online options in place to make class registration and payment convenient for parents and staff. Parents can register whenever it’s convenient for them – even if the gym is closed – and the time that staff has to spend registering students has been cut by more than ½.

“It is awesome to arrive in the gym and see 5 or 6 new registrations that took place a 4 am. And we didn’t have to do anything!” 

Even if parents call to register, office staff directs them to the website to enter their own information. Since first offering the online options, Diane has also added tablets in the gym lobby available for parents to register and to take care of other things like resetting forgotten passwords.

“The popularity of the portal with our parents inspired us to provide several tablets for use in our gym lobby. Parents take care of their own gym business as they wait for their children and it doesn’t require intervention by our staff. It really makes things efficient.”

A couple of great by-products from offering the parent portal are more proactive parents who check children’s progress and their account information much more often and the creation of e-signatures that can be stored (in addition to paper waivers) which Diane’s insurance company loves.

“Jackrabbit makes offering options around our automated payments easy. We added a courtesy period where parents can ask for an 8-day delay in hitting the cards on file. This helps parents who, for instance, use a child support debit cards that won’t be replenished on the 1st to make payments to us.” 

ORGANIZATION DETAILS | 1 location, 725 students, 12 instructors, Diane Matson-Trifiro, Owner/Manager

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