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How to Cure Account Processing Hiccups

Have you ever experienced little hiccups in the processing of your payment to Jackrabbit?

If you have a hiccup, your payment could be delayed, causing Jackrabbit billing to contact you to check your account information.  Monthly payments not received by the 10th of the month could cause the billing system to automatically suspend your account – causing login to your Jackrabbit software to be denied.

Usually updating any small change to your account takes care of the hiccups.

There is a way that you can take preventative measures – and never have a hiccup: periodically check your account information for small errors (like outdated expiration dates) or making sure you update your information when changes take place at your school, studio or gym through the Parent Portal.

Examples of changes that can impact your Jackrabbit payment:

  • Ownership
  • Email
  • Address
  • Phone numbers
  • Billing contacts
  • Credit Card/Bank Draft Information on file

All this information is very important and needs to be updated or checked by current owners or designated billing contacts.

This is something that is simple to work into your routine but it can save you from ever having times of frustration in not being able to use your Jackrabbit software.

Step 1 – Under Tools Tab, Parent Portal















Step 2 – Go to Parent Portal Login Page

Step 3 – Login to the Parent Portal

If you have questions, please reach out to the billing bunnies. Billing@jackrabbittech.com

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