Customer Highlight: Fun & Fit Gymnastics Centers
Fun & Fit’s owner, Jeff Lulla began his relationship with technology in 1985 when he managed his facility using a program based on Lotus spreadsheets. But – even after several program iterations – the program never became a system that supported all of Jeff’s business needs. There was also a confidence issue. Jeff’s existing program suffered downtime and was unreliable and to top those two issues, support was just not reachable in timeframes that would actually help when the problems were happening.
“Jackrabbit has renewed our confidence in our operations. We don’t worry about downtime or outages because they just don’t happen with Jackrabbit. We are more professional and better equipped to answer questions for customers,” comments Jeff Lulla.
After sharing his challenges with some of the industry’s most experienced activity facility owners who are Jackrabbit users and Jackrabbit’s team at USAG Congress, Jeff decided to implement the system for managing his two facility business.
Jeff was eyeing Jackrabbit’s automated payment features because he wanted, more than anything, to automate these processes. They consumed vast blocks of time that his staff could be using to nurture customers.
Implementing Jackrabbit gave Jeff’s staff freedom from manual processes of credit card entry. Today Fun & Fit’s entire billing and collection processes – which previously took two entire work days per month – is completed instantaneously.
Fun & Fit loves Jackrabbit because its:
- Auto-pay features simplify and streamline
- Web-based platform makes this an anywhere, anytime system
- Reporting keeps owners informed
- Company leadership is trustworthy
