Customers love our software

Jackrabbit Dance Benefits: Options Our Customers Love

As amazing as Jackrabbit Dance software is, there’s something perhaps even more valuable than the software itself: the customer service that comes with it. We want you to be able to receive the tools and training you need to unleash the powerful features we’ve already built into Jackrabbit Dance — as well as to remain updated on new additions as we create them. We realize that each member of your staff is an individual with a particular learning style and training preference, so we’ve developed multiple training platforms with that diversity in view.

Simple and Dependable

One customer says that what he appreciates about Jackrabbit is the fact that its intuitive design means that he rarely has occasion to contact customer service at all. But when he has needed assistance, he’s found the process “quick and easy.” He even goes as far as to say that “Jackrabbit has support down to a science!!” Another one of our satisfied customers appreciates the kind of confidence which Jackrabbit has helped instill in her studio’s customers. She explains that she no longer has to “worry about downtime or outages because they just don’t happen with Jackrabbit. We have support resources that we can depend on.”

YouTube Channel and Response Time

One dance studio manager applauds the Jackrabbit channel on YouTube. “I am fairly familiar with help desks, applications and module specialists,” which, she explains, makes her particularly qualified to speak to the level of customer service offered by Jackrabbit. The way she sees it, “the aftermarket customer service is outstanding with Jackrabbit.” The same customer highly recommends Jackrabbit Dance, whose team has responded to any questions she has had with “super quick resolutions.” Her advice to those considering the switch to Jackrabbit centers around the exceptional customer service she’s experienced: “If you’re looking for a software company for your business with dedicated after sales customer service, Jackrabbit is it!”

One more recent addition to the Jackrabbit help family is the inclusion of targeted screen-sharing videos. This kind of personalized assistance combined with multi-media resources has already been helpful to many customers.

Helpful Communication

If you’ve ever had poor communication with a help desk, you know how frustrating that can be. According to many veteran Jackrabbit customers, the kind of communication our team offers promotes understanding and resolution. As one customer put it, “Jackrabbit really listens. They care about my point of view and are very willing to explore what I see as a user instead of shutting me down until my problem is solved. That makes me want to provide input and help make a better product.”

One of many resources to help customers find answers to the questions they have is the Facebook user group, where customers help one another. Many long-time customers have helped one another learn how to utilize more Jackrabbit features than they formerly had. As one customer has reported being pleased with the potential of various Jackrabbit users helping one another. “We understand what each other is going through and share many of the same experiences.” He’s also quick to add the extra value provided by Jackrabbit employees: “The Jackrabbit staff members that monitor this group are beyond helpful.”