You Can Hide Some Class Information When Showing Classes Online

You can make your registration information visible in several online places. You may prefer for some details to be hidden – but how do you do this? And what can you hide?

The three places where you may want to customize the “view” of your class data that your customers see online are:

  • Class Listing Tables
  • Registration Form
  • Customer Portal

To change the view of information in these places, you need to hide columns and that task is handled differently in each place.

1) Class Listings tables – these are the optional table grids that are customizable and display directly on your webpages.  You can hide any of the columns by using the hidecols rule in the html code that is creating the table.

2) Registration Form – the Class Search page – this is the page that appears if the customer is inside your web Registration Form and clicks the “Search” button in the Classes section.  Columns shown here can be hidden, but it is rather involved and tricky, and depends how you are integrating the form:

3) Customer Portal – there is class data on the “Enroll” tab – the Customer Portal is a hard coded application and the data shown here is not editable – the only columns that can be hidden are the Instructors and the Openings.  In your database go to Tools>Customer Portal Settings>Settings tab, and they are near the bottom.


Why Are There Two Ways to Post Tuition Fees?

Fees posting that fits your business style – not ours.

Every organization is different! In fact, we’ve found that one of the ways organizations differ the most is in the ways they choose to bill for the classes that they provide to students. Whether the differences are small, such as across-the-board discounts, or pretty major, such as by hours instead of classes. It is our hope to help every organization post fees quickly and easily – regardless of the differences in how they bill.

So, what is the difference between posting fees by total hours and posting by classes?
It is really simple – and exactly as it sounds.

Posting Fees By Class

When you bill by the classes that students take, using post tuition fees by classes.

This allows you to bill for one class at a time or many classes at once. You simply selection details such as category, room, location and session as you start to complete your set up. You can save these selections as a favorite so you don’t have to go through the set-up process each time you want to post fees.

Watch a video or read written instructions about posting tuition fees by classes.

Posting Fees By Total Hours

When you bill by total hours a student or family of students consumes, you use post tuition fees by total hours.

This differs from the “by classes” method because it runs off of fee schedules that you create and duration and tuition fee amounts that you assign to each student. When you run fee schedules you may do so by individual student or by all of the students in the family. You may create multiple fee schedules but they must be used one at a time. You may save your fee schedules for reuse! We want this process to be quick and simple for you!

Watch a video or read written instructions about posting tuition fees by total hours.
Regardless of which fee posting method you use, you can use multi-student discounts, duplicate fee detection and you can preview your work before posting. The totals will appear on the family page in the transactions tab.

“It makes no sense to choose to work harder. That is why we have Jackrabbit. We don’t have to put in more hours to do more. It lets us live our lives at the end of the day.” –Sam Beckford, Academy of Dance and Music

Using Jackrabbit, you will never again need to go into each family for posting their fees. Once you have your families set up correctly, mass posting tuition fees is simple, fast, accurate and convenient.


Open Water Adventures Uses Jackrabbit to Handle Rapid Growth and Liberate Staff

1 location, 320/420 swimmers with seasonal swing, 14 instructors

Ashton Gantz, Administrative Director


Open Water Adventures had their manual systems down pat. They were comfortable with Excel spreadsheets and their homegrown processes for managing classes, payments and student information seemed to work just fine. But as they began to experience rapid growth – doubling their student base in one year – there were just too many details to handle without some sort of organizational tools and automation.


Jackrabbit helped OWA to put an infrastructure in place to easily expand the number of students they could handle and the reporting tools to monitor all business critical details. Online registration, the portal and automated payment processing have made a huge difference in the accuracy and speed with which they can handle invoices and payments and the professionalism and convenience they can offer students in doing business with them. And being online, the system gives staff the freedom to work from wherever they need to be.

In addition to core business functions, Jackrabbit’s Time Clock provides OWA with ways to improve their payroll process. The time-savings alone takes the process from 3-4 hours down to 20 minutes for the payroll processor and staff can log their hours in a couple of minutes from their iPhones or iPads.

There are powerful features in Jackrabbit that give users access to the information that they need every day. The Weekly Calendar view, for example, is very helpful because of its filtering options. It allows users to eliminate multiple clicks to get to very specific information and makes them very efficient and informative when answering questions.


Jackrabbit helps Open Water Adventures to accommodate growth and enhance their professionalism without stressing existing resources. In fact, putting Jackrabbit in place has helped OWA be more knowledgeable about their class, student and financial details.

“Jackrabbit has helped us handle our rapid growth but it has also helped us to be better business managers because we know more about what is going on in every area of the business. We have powerful tools at our fingertips and a great support staff at Jackrabbit to help us when we have questions.”  — Ashton Gantz | Open Water Adventures

Put Your Class Schedules on a Big Screen

When you see what John Kirk of Little Otter Swim Schools has done in his facility, you will want to replicate it!

John has pushed a live feed from Jackrabbit to big screens in the common area of his school so that parents can see class activities in real time.

The screen shown at right was from a slow time of day (hence the sporadic fill of color blocks).

The screen updates about 20 minutes before a class begins and changes 10 minutes after the start of class to the next time block. It is pulling each time slot’s classes and putting them in the correct color block. Talk about transparency to parents! WOW!

This is very helpful in class and facility management and the chaos that can take place when multiple classes are trying to get started because the students check to see what color blocks their classes are in then choose that color pass. That also tells them where they need to go in the pool.

How did Little Otter handle this before? They used paper signs at the desk that get messy if there are changes to classes or new students.

This looks awesome in both Little Otter locations (Matthews and Huntersville.)

Congratulations to John and Lory Kirk and the team at Little Otter on putting Jackrabbit to use in such a powerful way that benefits parents, students and staff!

Behavior and Teaching Swim Classes

There are lots of challenges in teaching children to swim. Behavioral problems in the class can compound other challenges such as fear and self-consciousness in students. However, behavioral issues are not always on the student side. An article by Jim Reiser, a noted speaker in the swim school industry, shares an experience that shows how the behavior of the instructor can determine (and manage) student behavior challenges. Read the article below or at its original link.



Swim Lessons Class Management Skills – Swim Lessons and Behavior

Swim Lessons, Behavior, and the Swimming Instructor

From Jim Reiser, M.S.

On one of my recent on-site swim lesson instructor consultation jobs, one of the swim lesson teachers that I needed to assess told me, prior to a class: “I hate that you have to watch this swim lesson class. One of the boys just never listens. In fact, I really don’t think he’s good enough to be in this class.” I told her, “no worries, this is the exact class that I may be able to help you most.” And I wasn’t kidding! Swim lessons and behavior – is it the teacher or the student?

The swim teacher starts the class and she is teaching butterfly to two five-year old boys, let’s call them David and Austin. Picture this: The teacher giving instructions to David, manipulating his arms, etc., really doing lots of good things with David (the good child), but in the meantime, she keeps reprimanding Austin:

“Austin, sit on the bench until it’s your turn.”

“Austin, if you come off the bench one more time I am going to have to put you in time out.”

“Austin, why aren’t you listening to me?”

Is Austin really a behavior problem or can the teacher do a better job of keeping Austin engaged? Well, in this situation, it is clear the teacher could do a better job keeping Austin engaged. Rather than telling the teacher what to do differently, I simply got into the pool and said, “let me try something.” It went something like this…

“Austin and David, I want your backs against the wall please.

Great, now repeat after me: Kick the head down (Kick the head down) – Kick the head up (kick the head up).

Another way to think about it is, repeat after me: Bottom down (bottom down), bottom up (bottom up).

Keep your legs together like one big…? (Flipper! They replied).

Awesome boys! Now, when I say go, I want to see you do your body dolphin butterfly kick across the pool. Ready Austin? Go! (waited 5 seconds)

Ready David? Go!”

Both boys were kicking across the pool. As soon as they got back, I gave them some specific, evaluative feedback and within 10-15 seconds or so I had them both kicking again. When they finished, I gave them some basic, general positive feedback with an enthusiastic high five and an underwater applause.

I then discussed briefly with the teacher what I had done:

  1. Eliminated the downtime and maximized practice time. Children, especially boys, need to move and they only improve their skills with practice.
  2. Incorporated choral responding and checks for understanding to “engage” the boys in the instruction.
  3. Gave feedback that boys like such as enthusiastic high fives and underwater applauses to keep the class positive and fun.

There’s nothing more frustrating to teachers than when our students don’t listen to us. At the same time, there’s nothing more rewarding to teachers than when our students succeed because of our own improvements. Strong class management skills along with good fundamental teaching techniques will go a long way in making your classes most successful and fun to teach!

Ideas for Successful Registration

67 Creative and Effective Ways To Get Students to Register For Dance Class

One of our most awesome friends, Suzanne Blake-Gerety, has posted a list on her website ( that will help you fill your classes! The title – “67 Creative and Effective Ways To Get Students to Register For Dance Class”doesn’t lie. There are 67 GREAT ideas provided in this list. Suzanne has wisely broken the list into categories to help you find the ones that will fit your studio best.

Categories include: Gifts, Dancewear and Give Away Items , Open House Events, Community outreach, Registration Incentive: Waive Fees, Registration Incentive: Before the end of the season, Registration Incentive: Priority status, Recital ticket incentive, Online Registration, Tuition Discounts, Flyers, Postal Mail, Advertisements, Email and Phone Calls, Free Trial Classes, Bring/Refer a Friend and (the general but always necessary) Additional Ideas.

Please read Suzanne’s article for the details, after all, nobody does dance studio owner ideas better!