Focus on Helping Customers Work More Effectively Drives Consistent Growth
CHARLOTTE, NC – Jackrabbit Technologies, leading provider of online class management software for youth activities centers is proud to announce that the company reached an impressive milestone with the start of a new year: Its customer base is now more than 4000 strong. Jackrabbit celebrated its tenth year of providing quality services to customers in 2014 and sees no reason to alter its “open ears” policy. Placing such a high priority on customer input places the customer first in all of the company’s key areas of service and ensures that the software it offers remains relevant to its users.
By reinvesting profits back into development, staff and infrastructure, Jackrabbit has earned and maintained the role of innovator among class-based solution providers. The company delivers dependable, high-quality services geared to the needs of customers. Its product development and consistent enhancement schedule is guided by user input and helps the company maintain its popularity among those who own and operate class-based businesses. Consistency and quality converge for Jackrabbit customers in several areas such as:
Improvements and enhancements to its online software.
Jackrabbit’s development plan produces almost daily enhancements and averages more than 100 significant enhancements per year. The customer-submitted input ensures that the solution stays in sync with how customers do business.
Confidence in system integrity.
Jackrabbit’s system is well-built, well-supported and well-tested. Customers see quality and dependability as priorities in the system’s flexibility of features, depth of functionality, strength of security and reliability of infrastructure.
Impeccable support for users.
Jackrabbit’s support team grows and improves to accommodate customer needs. Whether it be extending service hours, or providing new formats of training and communication, the support team does what it needs to do to meet the user at their point and time of need.
“With each new customer that we bring on, we renew our pledge to listen to their needs and apply them to our development process. We are convinced that this is the reason we continue to win new customers and to build close relationships with them over the years,” comments Jackrabbit President and CoFounder, Mark Mahoney. “We’re focused continuing our open ears policy because their is no other way that we can accurately give customers what they need and want.”