8 locations, 4000 swimmers, 100 instructors
CEO, Cindy Tonnesen
SwimKids needed to promote a new location and the availability of classes there. Using Groupon as a promotional tool could drive many potential customers to the new location. However, her staff would not be able to handle the number of phone calls that would pour in if Groupon worked as proposed.
Cindy decided to use Jackrabbit’s online registration to handle the processing for the new location classes. This would circumvent phone calls into the office and help them track the Groupon offers and register the students. SwimKids’ staff could continue with their daily tasks and watch as registrations came in. The entire promotion went off without a hitch. SwimKids sold more than 200 Groupons in one day and more than half were redeemed online by new Groupon customers who clicked the link on their Groupon where they registered and redeemed the Groupon in one easy step.
The online registration processes that SwimKids was already using for existing locations makes parents ecstatic. Class registration is simple to complete and available day or night. Staff members can pull up Jackrabbit’s dashboard each morning and check the new registrations that took place through the automated process.
JACKRABBIT ADDED VALUE
The Jackrabbit provides flexibility that makes running special promotions possible with little impact to day-to-day operations and automation that frees staff from mundane redundant tasks to do amazing things for students.
“Jackrabbit worked perfectly as the engine behind our Groupon promotion, completely quelling our fears of being overwhelmed. It was incredibly simple to offer our classes at a new location without consuming the energy of our staff.” — Cindy Tonnesen, SwimKids
See what Cindy has to say about Jackrabbit on YouTube.