Perception is everything. Well, almost – believes The Music Studio owner, Cecilia Rowe. How her parents perceive the learning experience they provide and the team that helps provide it is absolutely critical.
CONSISTENCY AND AUTOMATION EXUDE PROFESSIONALISM | There is often angst for owners when putting automation in place, fearing that the personal aspect of their business will be lost. Reality is far from that. Cecilia finds that she and her staff can now spend quality time being engaged with students and families because of the ways that technology has taken rote processes out of their hands.
“Human involvement is fantastic but processes sometimes suffer instead of benefit from it. Jackrabbit simplifies the business end of what we do so we can put our energies toward hands-on involvement in our students’ learning experiences.” Cecilia Rowe, The Music Studio
TECHNOLOGY HELPS REDUCE MANAGEMENT AND HEIGHTEN ENGAGEMENT | Jackrabbit’s single database keeps information organized and easy to access. Automation helps the school to be consistent in how and when things happen. For instance, payments are always collected at the same time, notes and skills are up-to-date and details about classes and facilities are regularly communicated.
“Using templates, auto-pay processes, online registration and the parent portal, we’re able to provide consistent, accurate, and specific information. That gives parents an incredible level of trust in us. We also have confidence in the information that we use – whether it’s to inform parents or make critical spending decisions.” Jody Kuhn, The Music Studio
Jackrabbit helps schools stay out of parents’ in managing their account. Unless there is a change, monthly contact about payment just doesn’t have to happen. Auto payments through Jackrabbit let parents set up their payment information and forget it. And staff is removed from the equation – unless there is a change or problem – because everything is managed by parents in the parent portal.
ROBUST TOOLS KEEPS OWNERS FOCUSED ON STRATEGY | Owners are true beneficiaries of the technology. Jackrabbit’s robust reporting features and dashboard view bring owners back to the strategic view that gives them a foundation for good decision making.
“I’m much more comfortable with my knowledge of the health of my business. Decisions can be made with greater confidence because I have accurate data to use in making them. When owners get ‘down in the weeds’ with day-to-day details, looking at the dashboard and reports is an excellent way to revert back to a more strategic 40,000 foot view.” Cecilia Rowe, The Music Studio
ORGANIZATION DETAILS | 1 location, 267 students, 31 instructors, Cecilia Rowe, Owner