Twisters’ speed and functionality issues with its previous class management system had given owner Randy Sikora inspiration to look for something new.
“Jackrabbit’s speed and information packed screens make it a perfect fit for our needs,” Randy comments.
Randy was absolutely sold on Jackrabbit but had a concern that its email-based customer support methods wouldn’t give his team the accessibility they would require.
“We have experienced nothing short of world class customer support. They have been responsive from the beginning and have helped us become comfortable with our new system and proficient with its features. Making this switch was one of the best decisions we’ve made for improving the way we manage and grow our business,” Randy adds.
Randy’s favorite feature is automatic billing, but his staff has expressed favoritism for online registration and customized reporting. And then there is the sheer speed of the system. All in all, Twisters’ staff members are true believers in the new system’s value and ability to saving them time and money.
“It is difficult to tell which features drive the greatest value because of the tremendous increase in efficiency throughout all office operations,” Randy continues.
- The speed and robustness of the system give users accurate and complete information at their moment of need.
- The system is geared for easy movement between features and data categories.
- Customer support is excellent. Using email enables support to quickly determine the need at hand and the best way to provide answers.
- Automatic billing saves significant time and money and gives customers a convenience option that they like.
Read the American Twisters Gymnastics case study.