Email Families You Choose from Aged Account Report Results

Here’s your scenario: You pull your Aged Account Report. As you look over your results, you think, “Wow, I’d really like to email those whose account totals more than $100.” Did you know that now you can? How awesome is that? And what’s even better is that you can do it directly from the report you’re looking at in Jackrabbit! It’s true. You now have the option to email all, or select individual families and send emails from the results of running your Aged Account Report. You’ll see your email editor open up with prefilled recipients. Statements or other data is not attached or sent. After the email opens, you can simply write a quick reminder to the families that […]

Email and Text Just Your Waitlist Families!

Did you ever want to reach out to only your waitlist families, but you didn’t have an easy way to do so in Jackrabbit? We’ve got you covered now! Email/Text Families has a new Enrollment Status drop-down list option for Waitlist Only. Whereas before you could include your waitlisted families only when you emailed or texted current and previously enrolled families, now you can choose to send a message only to your waitlisted folks. You can send information that only pertains to those with waitlist status and keep from annoying your current and previously enrolled families with information they care nothing about. Since this is ‘Additional Search Criteria’ some initial search criteria must be entered first. In the sections above, […]

Do You Use Our Awesome Pie Chart?

If you haven’t used our Pie Chart before, now is a great time to look into it. We’ve made it even better by including your Cat 1 name in the individual charts.   Where do you find this pie chart? It is the Enrollment Category1 Chart under Key Metrics on your Executive Dashboard. If you or those on your staff are visual, this chart is the best way to communicate your enrollment breakdown.

What is Project Declutter All About?

During the month of February, we are highlighting some items that exemplify customer love. From a feature and a project that illustrate our focus on customers’ needs and ideas to comments from customers and Jackrabbit staff who are passionate about our software, you’ll see things that enlighten you or confirm what you already know. Aligning our product development with your ideas and requests is pretty much our mantra. Our customers are indeed where the “heart” of our passion lies. So here is a big project that is all about you: Project Declutter. You may have noticed some enhancements published lately are noted to be part of Project Declutter. Here is how this project came about. You see our Send Idea button in […]

Skills Reports Provide Skills by Class

There are new Levels Reports that give you the skills information by class: all skills, skills attained or skill not attained are your report options. Find these at New Classes>Class Skills/Levels Report. Please note the information provided about each student in addition to the student name, specific skill and class such as birthdate, skill/subskills and attained date, age, contact phone and last agreement date. The inclusion of agreement date is especially important because it provides a way for instructors to see right there who may be in the pool or on the gym or studio floor whose parents have not signed waivers.

Collect Your Full Fee Amounts in Credit Card Processing Using Ignore Pre-payment Setting

Have you been held up on processing tuition fees because of some sort of pre-payment – like a costume deposit – in the past? Jackrabbit tries to prevent over-charging instances by limiting processing for any amount greater than the family balance. That doesn’t have to happen anymore! Now you can ignore pre-payments when processing credit cards for specific transactions. Here are the parameters: You must pre-check that your payments are linked correctly. The user has to enter a Transaction Date to limit the risk. Jackrabbit highlights accounts where the Amount to Process is greater than the Family Balance to alert the user. The ability to ignore pre-payments is controlled by a new Ignore Pre-Payments permission. For example:  Family has $395 […]

Download the 25 Top Enhancements eBook

We’ve chosen some of the top 25 enhancements of 2016 and put them into an eBook that you can download. We’ve looked back across the year to find enhancements that we think may have helped you get the business part of your facility out of the way quickly so you can do more of the things you love. You can download 25 of our top enhancements in an eBook – a bundle of software delights – by simply entering your email address after clicking the “Download our eBook” button.

Single Payment Receipts Can Now Be Emailed!

You have wanted this and now you have it: emailing non-Ecommerce receipts! After hearing from quite a few of you that you would like to be able to be able to email receipts for single payments, we made it happen. The only thing that you need to do is check the Receipt checkbox when you’re entering a single payment and you will have the option to email the receipt to existing contacts or to a contact you add. You can also edit the email subject line to make it more specific or appropriate for the recipient. As a little bonus, we created a section in Edit Settings for Receipt Settings. These are the same settings you’ll find in Tools>Credit Card/Bank […]

Schedule Your Emails

There are great new options in Jackrabbit to send your emails now or to schedule them for up to 90 days forward. You have more freedom to work ahead even better since you can choose to not only create emails in Jackrabbit but to also schedule them ahead. These new options are buttons you’ll find on your email preview page. When Send Later is clicked, you’re able to set a day and time for the email to be sent (up to 90 days in the future). After saved, the preview page shows the send later confirmation. There are also a few other changes: New Dashboard alert which shows the number of scheduled emails New User Permission for the Scheduled Emails […]

There is Something New with the Locations Drop-down in Quick Reg!

A nice change for those with multiple locations… In the past, Quick Registration defaulted the Location drop-down to the first alphabetical option for orgs with multiple locations. While this may been logical, it caused problems for some of you later on if you didn’t notice that the correct location wasn’t selected. Now you see a blank option so that it’s necessary to choose the correct location before moving on – making it foolproof against defaulting to an incorrect location. This is a small change that can be huge in helping those of you with multiple locations avoid unintended errors.